Associate Operations Manager

PLEASE APPLY IN:

Click to view/mirastaffing

Job Summary
The Associate Operations Manager provides the associate with essential job knowledge and experience in order to perform as a future Operations Manager. The Associate Operations Manager assists the Director of Operations to make hire decisions for VA candidates to be on their team. The Associate Operations Manager will train and assist in pairing the VA with Client Companies and will be the primary point of contact for the Clients. After Client assignment, the Associate Operations Manager will meet with Clients to review VA performance and mentor and coach VAs for professional growth and development.

Duties/Responsibilities
– Understands client expectations for their specific needs for a VA
– Understands the contractual obligations between Mira and the Client
– Works with software tools for VA recruiting and assessment
– Works with Recruiting to review final VA candidates to present to their Clients for assignment
– Works with HR for VA/employee onboarding
– Assists in the pairing process of matching VA candidates to the Client
– Probes clients for future VA opportunities in different job roles
– Held accountable for Client satisfaction.
– Alerts Director of Operations of any issues with Clients and/or VAs
– Keeps track of VA hours work and submits those to HR/Payroll for payroll processing
– Coordinates with Clients for VA time off or time worked for holidays, paid time off, client bonuses and commissions
– Ensures VA tracking data is accurate, up to date, and accessible to parties
– Does not share sensitive information to outside parties or to others within Mira who should not have that information
Job Requirements
– Extroverted and enjoys meeting and talking to people
– Very strong people skills; able to effectively interact with all personality types
– Very good English written and verbal communications skills
– Strong initiative and highly self-motivated
– Strong trainer experience
– Strong coaching skills
– Very high organizational skills
– Attention to detail
– Able to follow and enforce policies and procedures for themselves, the VAs on their team, and their Clients
– Strong initiative and highly self-motivated
– Operations experience specially for remote settings
– Strong coaching skills
– Must be the Ideal Team Player (humble, hungry for growth, charismatic, and people smart)
– Very strong desktop tools skills (Microsoft office, Google Suite (docs, sheets, etc.)
– Able to work shift work as most Clients are based in U.S.
– Able to work in a fast-paced environment
– Must be reliable, proactive, experienced, dependable, flexible, mature and punctual

Education and Experience
– College degree