Associate Systems Administrator and Support Technician (Netsuite)

JOB TITLE: Associate Systems Administrator and Support Technician (Netsuite)
DEPARTMENT: IT

Hours: US EST 8am-5pm — there may be availability later on for half day overlapping hours once training is complete.

Qualifications:

-Strong customer service communication and relationship skills
-Ability to contribute to a collaborative team environment.
-Must have a continuous learning mindset.
-Familiar with basic agile development principles.
-Must be a contributing member of the QA/UAT testing initiatives.

Requirements:

At least one year of experience providing technical support. This experience should include:
-Providing technical assistance and support related to business systems.
-Must be able to provide excellent and courteous customer service, even in high stress or contentious situations.
-The ability to work with system administrators and developers to resolve complex issues.
-Must be able to consistently maintain communication with ticket owners as well as keep tickets updated.
-Must be accountable for accurately tracking time spent on tickets.

At least one year of experience working with Salesforce and or NetSuite. This experience should include:
-Capable of maintaining Salesforce user accounts, profiles, roles, permission set in connection with on boarding, off board, and managing employee access.
-Capable of basic customization of views, fields, and other content of intermediate complexity.
-Ability to effectively debug and resolve production issues and system defects.
-Ability to effectively diagnose and resolve data integrity issues.

Benefits:

– Paid Vacation, Holiday & Sick Time Offered
– Daily Check-In with Multiple Points of Contact
– Room for Advancement
– Positive Working Environment
– 13th Month of Pay

It is important that you write ‘Associate Systems Administrator and Support Technician (Netsuite)’ in the email subject line. If you miss this part, we will not read your email and you will be disqualified immediately.

To apply, please send an email to Click to view with your RESUME along with answers to these questions:
– Why are you the best person for this position?
– Do you feel confident that you are well-versed in Netsuite?