Australian Customer Service Agent (CSR AGENT)

Source Buy Sell is a company which provides businesses with top-offshore procurement, AR, AP and CSR services in Australia.
We are looking for Customer Service Agents (CSR AGENT) who will be based in their own home office.

Our aim is to form long- term relationships with our customers, suppliers, and staff to ensure that we build trust and ensure a sustainable high-quality of work end-to-end.

SBS is built around five key pillars:
1. Reducing our client’s expense bases
2. Sourcing sustainable products & services which lead to long term relationships.
3. Never compromising on quality
4. Future proofing companies processes by implementing controls & processes which are scalable up and down.
5. Respect, Respond and React to all our customer needs.

SKILLS CSR AGENT
1. You must have a high degree and exceptional eye for detail.
2. Data Entry and Analytics experience.
3. Ticketing System Experience (ZOHO)
4. Ticket allocation experience.
5. Customer engagement experience.
6. Email Management experience.
7. Excellent Excel Spreadsheet experience.

MUST HAVEs.
1. Excellent English communication skills both written and verbal.
2. Knowledgeable in using Microsoft Office, particularly MS EXCEL.
3. Ability to multi-task, is flexible and shows eagerness to learn and be trained.
4. Possess the values of importance, respect, diligence, patience, loyalty, honesty, and integrity.
5. His/her own computer or laptop & two screens (monitors)
6. Excellent internet connection.

Preference is given to applicants who have XERO, FISHBOWL & FOOD experience.

REMUNERATION and WHAT WE PROVIDE
Work Hours: 8.30am to 5.30pm (Melbourne Australian Time Zone).
Start Salary: 21,000 PESO per month.
Probation (Trial) Period: 3 months
After Probation Salary: 23,000 PESO per month
Annual Increase: 1,000 PESO anniversary date
Holidays: 20 days paid holiday per year.
Sick Leave: 10 days paid sick leave per year.
Bonus: Additional Month Salary each DECEMBER (pro-rata)
Public Holidays Australian Public Holidays