Summary:
As an Automation Engineer, you will utilise your knowledge of Microsoft products (such as Server, Active Directory, Exchange, Word, Excel, Outlook), and PowerShell script writing skills to create quality automations that extend and improve Pia AiDesk’s capabilities.
The ultimate goal is to automate all of the IT Helpdesk requests and incidents.
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Core Responsibilities:
Create clean and concise code, that is tested before going live
Be Subject Matter Expert for the knowledge topics you are responsible for (primarily Automation Engineering covering products such as Windows, Microsoft Office, Office 365, Active Directory, Exchange,?Microsoft Teams, OneDrive, SharePoint and areas such as Desktop and Server computing, Networking, cloud computing and other areas which can be automated for the purpose of servicing IT requests and incidents)
Work on tasks assigned from Support Manager, and complete them to an acceptable level of quality and in a reasonable timeframe
Work with other engineers, to review, gain feedback, discuss, and determine the best approach to implementation for tasks for you to complete
Create documentation
Embody our core company values
Aid in the fulfilment of the organisations Vision & Mission through the completion of all requested tasks within your capabilities
Achieve your automation goals and KPI’s
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Position Experience:
Administration and support of Microsoft Product Stack – on-prem, and cloud
MSP/Systems Engineer or equivalent Senior Service Desk support role
Strong PowerShell script writing skills
Desirable:
Programming experience
REST API experience
Python
Pia AiDesk / YAML programming
Automation platform(s)
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Critical Competencies:
Experience in a client-focused IT technical support role
Experience with an MSP preferred
Proficient in writing PowerShell scripts
Excellent communication skills, both written and verbal, being able to interact with end-users effectively
Demonstrated high level of customer service and customer advocacy skills and proven ability to build strong relationships with a range of clients
Ability to work independently, yet part of a collaborative team
Strong organisational and time management skills
Ability to prioritise and multitask in a fast-paced environment
Promote a culture of quality customer service in the organisation
APPLY FOR THIS JOB:
Company: Buzz Digital Agency
Name: Amit Parbat
Email: