Automation Specialist & Project Implementation Partner

We are actively looking for Automation Specialists to become integral members of our team. You will be partnered with an implementation specialist and together you will analyze CRM implementations and assist in the integration of software and automations. There will be daily communication with project leads and clients to progress projects and assist in resolving any daily challenges. In the role of Automation Specialist & Project Implementation Partner, you will play a pivotal part in executing comprehensive testing protocols to detect and document issues, build a Wiki (or documentation) of the automation created, diligently follow through on problem resolution, and guarantee that automation processes adhere to established quality benchmarks. Join us in shaping the future of automation excellence.

Responsibilities:
– Attend project meetings, document the needs of the meeting and prepare the project board
– Provide weekly progress updates to the project leader of steps taken each week
– Perform comprehensive testing on software applications and automation processes, meticulously verifying their alignment with predefined quality standards.
– Create, meticulously document, and diligently track issues, overseeing their resolution process to maintain accurate records.
– Forge close collaborative ties with fellow automation specialists, client success manager, and team members, championing a culture of quality throughout the development journey.
– Exhibit commitment to timely completion of testing activities, ensuring that deadlines are consistently met.
– Develop, manage, and sustain test plans, test cases, and test results, while proactively upholding their documentation and upkeep.
– Oversee the support inbox, efficiently assigning tasks to relevant team members, and ensuring seamless communication within the team and client.
– Cultivate a knowledge base by compiling a Wiki of support-related questions and answers, and when necessary, request video resources to enhance understanding.
– Lend assistance with Zapier tasks during periods of lower workload, ensuring optimal productivity across the team.

Who are we?
We are a leading company that has been transforming sales operations for ambitious startups, scale-ups, and corporations in the APAC region since 2017. Motii are a one of Pipedrive’s top 5 partners globally. With headquarters in Bangkok and Melbourne, we serve the markets of SE Asia, Australia, and New Zealand. We take immense pride in the exceptional quality and comprehensive range of services we offer. Our expertise lies in CRM system customisation, providing tailored training programs, and delivering outstanding sales performance solutions. Trusted by some of the world’s most successful sales teams, Motii is your go-to partner for all your CRM needs and sales performance enhancement in the Asia-Pacific region.

Requirements:
– Must be able to work 7am – 4pm Philippine Time
– Excellent skills in handling complex problems and troubleshooting automations.
– Strong attention to detail and ability to identify issues.
– Knowledge of software testing methodologies and tools.
– Strong communication skills and ability to work collaboratively with others.
– Strong familiarity and experience in working around Zapier and/or Make. This is a MUST.
– A PLUS – basic understanding of CRM tools like Pipedrive, Hubspot, etc. and Project Management tools like Monday, Asana, etc.
– Fluent English writing skills for emails to support clients with clear easy to understand directions for tech responses to customers who may not know tech well.
– Even though we are a remote team we enjoy working together and we are online the full day together. This ensures great communication and quick turn arounds on any work challenges.
If you have a genuine passion for ensuring that products consistently meet customer expectations and possess a sharp eye for detail, we enthusiastically invite you to apply for this exciting opportunity.