The Role:
We’re on the hunt for a diligent and dedicated virtual assistant to oversee the day-to-day operations of our e-commerce business. This role involves handling customer inquiries, keeping an eye on operational metrics, and tackling various administrative tasks.
Responsibilities Include:
– Monitoring Amazon activities daily, such as inventory, sales, feedback, and addressing any issues that arise.
– Addressing issues with Amazon Seller Support / Account health as they arise.
– Ensuring product listings are active and optimizing them for better visibility, rank tracking etc.
– Managing Shopify operations, including sales tracking and resolving order issues.
– To show you’ve carefully reviewed our job description, please include “Tiger” in the subject line of your application.
– Providing top-notch customer service by promptly responding to messages and prioritizing quality over quantity.
– Crafting and dispatching email newsletters.
– Identifying areas for process improvement and implementing solutions.
– Handling other administrative and reporting duties as needed.
Preferred Experience:
– Familiarity with Amazon Seller Central, Shopify, Gorgias, and Sendlane (Klaviyo experience also considered).
Must-Have Qualifications:
– Exceptional attention to detail.
– Proficient English skills with an understanding of the US consumer mindset.
– Agility in learning new concepts and adapting to change.
– Ability to work autonomously and take initiative in process enhancement.
– Full-time availability and commitment to ongoing monitoring of customer inquiries.
– Comfortable working remotely and following guidance from a remote supervisor.
– A positive attitude, self-motivation, and strategic thinking skills.
What We Offer:
– Opportunities for skill development and growth within a supportive team environment.
– Remote work flexibility.
– Full-time
Who We Are:
So yeah, we make vegan protein shakes which we sell online, mainly on Amazon in both the US and UK. And guess what? Our team is small, but packed with super-talented and dedicated folks. We don’t mess around – we’re on a mission to build the best small company in the world! Want to come with us? You’ll need to be able to keep up.
How to Apply:
– Write a few lines to explain why YOU would be a great fit for THIS role.
– Not long-winded. Less is more.
– If you copy and paste a generic response, then this job just isn’t for you.
– Also, attach your resume or link to your resume.
– Start the message with “Dear Ms. Smith”
APPLY FOR THIS JOB:
Company: Black Velvet Cakes
Name: Renzel Baltazar
Email: