AWS Cloud Support Engineer

Role Key Objectives

Be part of the company’s operational and support department helping deliver service excellence to customers and internal teams.
Engage with the customer and internal teams to present and deliver technical answers and solutions to problems.
Understand and deliver all technical aspects of the provided service offerings and work to become an SME in various technologies.
Produce technical FAQ’s and reference documents.
Investigate and implement automation, time-saving / efficiency tools, and improvement approaches where possible.
Adhere to Cloud-Bridge’s Policies, Procedures, and Values.
Report on progress to internal and customer stakeholders
Essential Skills

Experience working in a support-based role in the AWS environment.
Demonstrable AWS skills.
Understanding of cloud services and infrastructure components (IAAS/PAAS)
Solid technical troubleshooting skills
Excellent documentation skills across technical and operational process areas
Strong time and task management with the ability to manage multiple simultaneous tasks
Strong interpersonal skills with experience in a customer-facing role
An engaging and ‘can do’ attitude.
Willingness to learn on the job.
Desirable Skills

At least 2 years of extensive background using AWS services
Backup and disaster recovery experience to and/or within the cloud
Hands-on experience and knowledge on infrastructure as code (IaC) like Terraform and Cloud Formation
Operating system expertise on both Windows and Linux (CentoS, Ubuntu, Red Hat, Amzn Linux, etc.)
Ability to create scripts based on the following scripting languages (at least 1) – Shell, Python
Understanding of CI/CD pipelines, automation and containerization technologies (Docker, Kubernetes, etc.)
Exposure to other cloud environments such as Azure, Google Cloud Platform or private clouds
Experience working within an IT Services or Managed Services provider
Current valid AWS Associate, Professional or Speciality certifications

Benefits Overview

25 Days Paid Time-off
Extra Days holiday for your birthday (Should it fall on a weekday)
Inclusion into the company bonus scheme. (Following a successful probation period)
Flexible Working.
Company Laptop and Peripherals.
Company Wellness Scheme
Company Sabbatical Scheme
Personalised Training Programme

TO APPLY, kindly send an email to Click to view with this FORMAT:
1. Subject: AWS Cloud Support Engineer
2. Cover letter expressing your Intent to apply
3. Attach your Updated Resume