B2B Account Representative

Position Type: Remote, full-time
Schedule: Mondays-Fridays, 9:30am-5:30pm (EST time zone)

About the Company: We are a leading distributor of branded corporate gifts, based in Ontario, Canada. We work with international luxury brands and supply to multinational corporations across the USA and Canada.

Why you should join us:
-Growth Opportunities: We are in a phase of rapid expansion, and we’re actively seeking individuals who are proactive and detail-oriented to join our team. In addition to Account Rep duties, you’ll also be building the foundation for your own team and future leadership role within the company.

-International Exposure: Working with us means collaborating with international luxury brands and serving multinational corporations across North America. This exposure will broaden your horizons, enhance your skills, and provide valuable networking opportunities.

I. Responsibilities:

– Providing sales quotes to prospective customers
– Managing inbound sales orders and ensuring timely fulfillment
– Responding promptly and professionally to customer inquiries via email, phone calls, chat, and other communication channels
– Resolving customer issues, handling returns, and ensuring customer satisfaction
– Assisting the sales team and management team with admin work
– Managing the procurement process, placing orders with suppliers, coordinating domestic and international logistics, and monitoring delivery timelines
– Keeping track of inventory levels, conducting regular audits, and maintaining accurate records

II. Requirements:

– Strong verbal and written communication skills in English
– Proficiency in Google Sheets, Excel, and customer relationship management (CRM) software
– Fast and Stable Internet: A reliable and high-speed internet connection to ensure uninterrupted communication and work efficiency
– Previous experience working graveyard shift (EST time zone)
– Adaptability to new software and tools

III. How to Apply

Include the following to your application:

1. Link an audio recording of yourself via Vocaroo (Click to view/). Tell us about yourself and your experience as an Account Representative or any related role
2. Updated PDF resume with relevant work experience and educational background. Include your contact details (email, Skype ID, physical address, and mobile number)
3. A link to a google spreadsheet following the instructions below:
–>On “Sheet 1,” take the information from your resume and organize it into a spreadsheet
–>On “Sheet 2,” give a brief explanation of why you are interested in this position and what your career goals are
–>Note: I must be able to edit the google spreadsheet

Please note: Only shortlisted applicants will be contacted for the next stage.