We are a Australian based cleaning company looking for a full-time, home-based customer support agent to work with our
customer support & sales department.
Your daily responsibilities would include:
1. Send a daily report detailing completed and ongoing tasks.
2. Update the list of contacts in our CRM and organize them according to the proper categories
3. Take inbound sales calls, customer requests, and complaints and make outbound calls.
4. Respond to customer questions via phone call, email, live chat, Facebook messenger, or SMS.
5. Provide service quotes & make sure to do a follow-up with the leads.
6. Book new jobs, reschedule &/or update service jobs in our booking calendar system.
6. Identify customers’ needs, clarify information, research every issue, and provide solutions or alternatives
We are invested in our agent’s success. You’ll go far if you are:
– A fast learner
– A great communicator
– Calm and collected under pressure
– Can help us optimize our current processes
– Be a self-starter
– You need to have excellent English skills.
You need to have excellent English skills.
Full-time position.
Work hours are Monday to Friday 8:00 am to 4:00 pm, Saturday 8:00 am to 2:00 pm Pacific Standard Time
$6.50/hr to start, with raises every six months, and performance bonuses every three months
If accepted, you will be provided with training to help respond to customer queries via phone call, email, live chat, Facebook
messenger, or SMS.
How To Apply:
Send an email to
“I want to be a call center agent”
with the subject line:
Please include a link to your Online| profile within the email when you apply, then complete the Google form you will
receive in an email.
Note:
After you send the email to apply, you will receive a response from
with a link to a Google form. Please complete the questions in the Google form to be considered for this position. Forms that are not completed or only partially completed will not be the form, you’ll be asked your age. Answer 40 to prove you have attention to detail.
I look forward to working with you!
APPLY FOR THIS JOB:
Company: Merchant VIP
Name: Sebastian Vozzo
Email: