Bilingual CSR (English/Spanish)- Filipino

We are an insurance agency located in San Fernando CA.
We are looking for 1 Full time Bilingual Customer Service Representative who speaks English and SPANISH

Skills We are looking:
-A team player. We are one team and we should coordinate with each other.
-Can work fulltime on PST time (12am-9am ph time)
-Excellent English communication skills.
-Can speak SPANISH
-Being Proactive is an excellent quality
-Resourceful
-Great attention to detail
-Passionate and Dedicated team member that can go above and beyond what’s required of them.
-Organized

This is why you should join our team.
We care about your success and your career development. We are an energetic, client-focused team of insurance professionals whose top priority is to deliver happiness through service. We pride ourselves on being able to handle difficult situations that clients have, all while providing clarity and effective solutions.
We are seeking an exceptional individual who is familiar with all aspects of customer account management. This role will give you the opportunity to work independently and in a fast-paced, dynamic team environment. We are committed to providing our employees with opportunities to grow, succeed, and share in our agency’s success.
The ideal candidate will take initiative on activities that will assist management in account retention and will be able to carry out work projects to completion with minimal guidance. If you want to be a part of a winning team, Nunez Insurance Agency is an excellent company for you. If you believe in ideas, equality and diversity, we encourage you to apply. Make your next career move with us.
It’s required that you speak both English and Spanish for this position.

Responsibilities:
– Work win-back lists to earn clients back
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to
ensure resolution;
– Meet personal/customer service team sales targets and call handling quotas;
– Managing agents calendar and handling in-bound calls
– Able to expand existing customer accounts;
– Tenacious follow up with customers, appointments, and tasks, etc;
– Must be adaptable and able to meet deadlines and targets;
– Build sustainable relationships and trust with customer accounts through open and interactive communication;
– Generate sales leads by cross selling existing customers while on a service call
– Follow communication procedures, guidelines and policies;
– Take the extra mile to engage customers.

Qualifications:
– Speaks Spanish and English;
– Typing speed 40 wpm;
– Effective communication skills, both written and verbal;
– Computer savvy and good organizational skills;
– Self-motivation and self-starter;
– At least 2 years experience working in a fast pace customer service handing inbound & outboud calls

Able to work on weekends, if required. (OT paid)

Competitive Salary on experience + bonus, with vacation & holiday benefits, peer to peer rewards system