IMPORTANT: We will only process applications of those who will apply through this link:
/apply/RxeiHpX5nb/Bilingual-Customer-Care-Associate-EnglishCastilian-Spanish
Company and Vision
PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events.
The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe! Visit to learn more about our brands.
We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.
Job Overview
PlanetArt is looking for a Bilingual Customer Care Associate (English/Castilian Spanish) as a contractor to support the company’s Customer Care Department.
This is a remote, work-from-home position.
What You’ll Do
Key Responsibilities
Be the primary contact to external customers via phone, chat, and email
Ensure quality of all orders, including photo placement and spelling/grammar
Be dedicated to 100% customer satisfaction
Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
Other duties as assigned
What You Should Have
Skills, Qualifications, and Requirements
Excellent written and verbal communication skills
C1/C2 English and Castilian Spanish level of proficiency
Friendly, bright and outgoing personality with a “can do” attitude
Internet savvy, general computer skills, and at least average typing skills (40wpm)
At least 3 years of customer service experience in a call center environment
Preference of 1-2 years of leadership experience.
Ability to work flexible and changing work schedules.
Reliable attendance
Demonstrated ability to deliver high-quality customer service in all three channels (Phone, chat, email), including following all company protocols and policies; ability to maintain a positive attitude toward customers under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.
What You Can Expect
Working Conditions
Position requires long-term and fully remote work in US time zone.
Position requires regular, continuous use of computer.
Position requires regular sitting and standing.
Position requires regular interaction with team members through the following methods: phone, WebEx, Slack, or email.
Position requires time and screen tracking via Hubstaff
Work From Home Requirements
Own computer (Windows 10 or higher or Mac, at least 8GB RAM and at least Intel i5, Ryzen 5 or M1 processor)
Reliable high-speed internet access
A compatible noise-cancelling headset. For the list of compatible headsets, please check /?f1=endpoints-and-peripherals&lang=en_us
Private, distraction-free environment
Pay Rate
392php to 504php per hour (equivalent to 68,000php to 87,000php per month), depending on skills and experience
Perks
Paid Time Off
Paid US Holidays
IMPORTANT: We will only process applications of those who will apply through this link:
/apply/RxeiHpX5nb/Bilingual-Customer-Care-Associate-EnglishCastilian-Spanish
APPLY FOR THIS JOB:
Company: Perulatus
Name: PlanetArt
Email: