Bilingual Customer Service Representative – Must be Spanish\English bilingual

WAI – a leading international automotive parts distributor, is looking for English/Spanish speaking Customer Service Representative, who will be responsible for responding to telephone and written inquiries from customers and supporting sales activities.

Essential functions:
• Receives incoming calls, order entry, and provides information on product availability, pricing, delivery and any additional information needed by the customer
• Cross train and assist in other functional areas such as purchasing, purchase orders, expediting, rescheduling, order confirmation, and Proforma processing
• Interfaces with other internal departments to help resolve pricing, credit, inventory, shipping, quality and technical issues
• Checks inventory levels for selected accounts to analyze potential unexpected inventory depletion and notifies sales team
• Supports Business Development Group by carrying out delegated tasks in accordance with established procedures, including customer follow-up
• Demonstrates a thorough understanding of company products and services
• Advise customers on applicability and interchangeable products by referring to catalogs and computerized information systems
• Qualifies new prospective accounts and communicates this information to the Customer Service Supervisor or Manager
• Demonstrates a basic understanding of the major accounts assigned within the team, and provides insights and feedback to the Customer Service Supervisor or Manager
• Generate outgoing calls specifically for the purpose of increasing sales to existing customers by building relationships and following up on existing business opportunities
• Performs general clerical duties, such as data input, filing and retrieving of records, photocopying, etc
• Organizes current documents to ensure that they are easily accessible to Account Managers and the team
• Maintain current company knowledge of the product line, parts, features and benefits
• Resolves customer inquiries and concerns for a positive resolution
• Processes E-store and EDI (Electronic Data Interface) orders
• Support chat function for website
• Other duties as assigned based on business needs or management’s request

Qualifications:
• English and Spanish language proficiency (written and spoken)
• 2 years’ experience in a call center or ecommerce customer service environment
• International customer service experience is a plus, especially with South and Central America, Caribbean, Mexico customers
• Microsoft office suite (outlook, word, excel), Infor LN (BAAN) ERP experience a plus
• Proficient with 10-key pad
• Ability to work a graveyard shift.