We are seeking a highly skilled and detail-oriented Bilingual Virtual Assistant to join our team. The ideal candidate will be proficient in both English and Spanish and possess exceptional organizational and customer service skills. This role requires expertise in G-suite applications, especially Google Calendar, Drive, and Sheets. Experience in scheduling service calls, excellent communication skills, and QuickBooks Desktop experience are essential.
NON Negotiable: Should be able to work 7 AM – 4 PM PST.
Plus Point: If with Basic Irrigation knowledge
Key Responsibilities:
G-suite Management:
-Utilize Google Calendar for scheduling and managing appointments.
-Organize and manage files in Google Drive.
-Create, update, and maintain spreadsheets in Google Sheets.
Scheduling:
-Coordinate service calls between technicians, customers, and management.
-Ensure timely and efficient scheduling to meet customer needs and optimize technician routes.
-Confirm appointments and follow up with customers and technicians as needed.
Customer Service:
-Provide excellent customer service to both internal and external clients.
-Communicate professionally and conscientiously with customers and technicians.
-Address customer inquiries and resolve issues promptly.
QuickBooks Desktop:
-Look up customer history and information in QuickBooks Desktop.
-Create and manage invoices.
-Navigate QuickBooks Desktop for various administrative tasks.
-Bookkeeping experience is a plus but not required.
General Administrative Support:
-Assist management with administrative tasks as needed.
-Maintain accurate records and documentation.
-Perform other duties as assigned to support the team.
Qualifications:
-Language Skills:
-Fluent in English and Spanish, both written and verbal.
Technical Skills:
-Highly proficient in G-suite applications, especially Google Calendar, Drive, and Sheets.
-Experience with QuickBooks Desktop for customer history look-up and invoice creation.
Experience:
-Previous experience in scheduling service calls in a service business setting of at least 2 years or in the BPO Setting.
-Proven track record of excellent customer service skills.
Soft Skills:
-Strong organizational and multitasking abilities.
-Exceptional attention to detail.
-Excellent communication skills, both written and verbal.
-Ability to work independently and as part of a team.
APPLY FOR THIS JOB:
Company: Into Profits Limited
Name: Ino Aguirre
Email: