Bilingual Intake Specialist (English and Spanish)

Job Title: Bilingual Intake Specialist (English and Spanish)
US Company

Are you a compassionate and detail-oriented professional who excels in providing exceptional service to clients? Are you fluent in both English and Spanish, with excellent communication skills in both languages? If so, we have an exciting opportunity for you to join our team as a FULL-TIME LONG-TERM Intake Specialist. We pay the 13th month and offer vacation after one year. Hours are Monday – Friday 8 am to 5 pm EST. Must have stable high-speed internet and up-to-date computer.

Position Overview:
As an Intake Specialist, you will be the first point of contact for clients seeking our services. Your role will be pivotal in creating a positive and welcoming experience for our clients while gathering important information to help us serve their needs effectively.

Responsibilities:
* Client Intake: Conduct initial client interviews to gather essential information, including personal and contact details, medical history, and work history. The ability to redirect the conversation to get the information needed to assess their case.
* Communication: Effectively communicate with clients, families, and team members in both English and Spanish, ensuring clear understanding and empathy.
* Support: Offer emotional support to clients and their families by demonstrating kindness, compassion, and a nurturing demeanor.
* Team Collaboration: Collaborate with other departments to ensure a seamless transition for clients into our programs.

Qualifications:
* Fluent in both English and Spanish, both written and spoken.
* Previous experience in client intake, customer service, or a related field is preferred.
* Exceptional communication and interpersonal skills, with a kind and nurturing disposition.
* Detail-oriented and highly organized, with the ability to set appointments and follow checklist items to send email sequences.
* Empathetic and capable of providing emotional support to clients in distress.
* Ability to handle sensitive information with discretion and maintain confidentiality.
* Strong investigative skills and attention to detail.
* Proficiency with computer software and data entry.

We are dedicated to making a positive impact on the lives of our clients and their families. As an Intake Specialist, you will play a crucial role in this mission. We offer competitive compensation, opportunities for professional growth, and a supportive work environment where your skills and talents will be valued and appreciated.
If you are a compassionate, detail-oriented, and bilingual individual who is passionate about helping others, we encourage you to apply and join our team.