Bilingual Scheduler

A home care scheduler manages and coordinates patient visits, matching the schedule with staff availability and suitability. Your responsibilities also include handling the concerns of clients and responding to calls. You act as the point-of-contact between caregivers and families, making outstanding interpersonal skills imperative. You also monitor and document care issues. Using electronic health record data, so you should have experience with these programs. You should also show proficiency in business applications, such as Microsoft, Excel and Word. It is full time and you may have on call hours as well.
Specific Duties ;
• Ensuring that caregivers are properly time matched with their client’s visit hours and that they make all necessary prep to be on time and properly set up for duties.
• Ensuring that caregivers document time using the EVV software system. When alerts show they did not clock in or out, quickly investigate.
• Ensure no shows or call outs are quickly staffed.
• Coordinating client’s care plan with the right field staff.
• Being available to field calls and complaints from Clients and Medicaid participants.
• Being prepped to answer questions related to Department of Health and MCO’s requirements for compliance.
• Monitoring the Electronic Visit Verification and Telephony System (making sure caregivers clock in/out of their assigned schedules)
• Be prepared to resolve possible conflicts with field personnel and clients.
• Be available for on call duties on a rotating basis.
• Matching HHA Exchange broadcasts for new clients with existing Health Aide employees.
• Setting up prospective employees on the Bamboo HR and Axis care software for onboarding.
Being able to accept clients and coordinate to provide each and one of them with their best match for their needs with a caregiver who is willing and have the requirements to provide excellent care. Having great communication with client and their family member who might be in charge to explain the process and have the confidence to relay on you. Seeking for a caregiver based on clients area. Speaking with them and reviewing their resumes to see if they are a good fit with clients need and schedule to then start the process of application and forms.