Bilingual Spanish Customer Support (Work from Home for US organization)

We are seeking a bilingual (English & Spanish) full time Customer Support Administrators for a well established organization in the United States.

To apply for this position visit this link Click to view/QUkPhrCHF9UhjwDi6 and enter position Code: CSA-CSA-001

The successful candidate will contribute to the organization’s operational success by providing exceptional service to customers through incoming calls and LiveChat support channels and/or managing the quality and accuracy of new and existing customer data within the organization’s business database.

Essential Duties & Responsibilities:
Manage incoming calls and LiveChat conversations, promptly addressing customer inquiries, concerns, and service requests with professionalism and efficiency.
Provide accurate and timely information to customers regarding products, services, policies, and procedures, ensuring a thorough understanding of their needs.
Document customer interactions accurately in the system, including details of inquiries, resolutions, and follow-up actions taken, to maintain a comprehensive record of customer interactions.
Properly disposition calls to appropriate departments or personnel, transferring escalated issues as needed and ensuring seamless handoffs for resolution.
Demonstrate empathy, active listening, and problem-solving skills to effectively address customer complaints and diffuse tense situations, aiming for swift resolution and customer satisfaction.
Collaborate with team members and cross-functional departments to resolve complex customer issues, escalate unresolved matters to higher management when necessary, and contribute to continuous improvement initiatives to enhance overall customer service experience.
Maintain customer data tools and systems reviewing for accuracy, completeness and duplicate entries.
Monitor and process incoming customer information.
Perform audits and reviews of customer information.
Perform investigations with respect to disputes and complaints.
Utilize public internet information to review and verify customer information.
Communicate with customers and the public via phone or email to gather, review or clarify information.

Qualifications:
2+ years work experience in a customer service and/or information processing role
A stable work history and a desire to learn and be part of a growing team.
Working experience with Microsoft Outlook, Office and other common business software
Excellent command of both written and spoken English and Spanish
Demonstrated ability to build strong relationships with customers, both over the phone and face to face
Enthusiastic professional attitude in dealing with customers and excellent follow-up skills.
Demonstrate professionalism and skills to maintain a positive image.
Achieve a high level of accuracy and attention to detail.
Possess high degree of motivation with driving sense of responsibility, accountability, and responsiveness.
Ability to prioritize and multitask.
Demonstrate superior skills in organization, prioritization, time management, and follow-up.