The purpose of this role is to assist in providing a Disney-level experience to ’s customers (we call our customers “students”) through our Done For You (DFY) service of book formatting. You are accountable for providing well-designed books that will help them get results with their book and/or business while experiencing incredible service. Doing this will directly contribute to revenue growth for the company by way of referrals and renewals.
Every day, you will have the opportunity to provide students with a positive, personalized, and high-quality experience with . You’ll coordinate between coaches, student success, and our other DFY specialists to set our students up for success, and manage fulfillment to completion. You’ll provide efficient assistance to our students, and respond to support tickets where necessary.
Day-to-day, you’ll be working with and continuously improving our design, turnaround time, capacity, and ultimately…student results.
You’ll be accountable for these KPI’s:
8.75+ NPS of DFY Services
Throughput (amount of DFY services we’re completing and capacity to scale)
Turnaround time of DFY services – 2 weeks or less
NOTE: This position full-time and virtual. Meaning you can work from anywhere. The team here at SPS is located around the world, with the majority of us in North America.
DISQUALIFIERS: Please DO NOT apply to this position if you:
Have no interest in books (and using books to change people’s lives)
Don’t have the drive and ability to self motivate
If you have no experience in book cover design
If none of these things can be said of you, then please continue reading…
Required
Love to “wow” customers by providing incredible design work.
Experience managing multiple projects and tight deadlines.
Excellent interpersonal and communication skills (verbal and written).
Have experience using and operating within software (Hubspot, Google Drive, Asana, Zoom, inDesign, etc.).
One-to-many mentality, not just one-to-one.
High-level eye and ability to execute for book formatting.
Preferred
At least 2 years of high-level formatting experience.
Experience in an online environment.
Experience producing design and formatting books at scale.
APPLY FOR THIS JOB:
Company: Dzaani
Name: SelfPublishing
Email: