Booking and Guest Services Coordinator

** When applying please provide your resume and a video or voice recording of why you feel you are the right fit for this role.

**Job Title:** Booking and Guest Services Coordinator

**Position Type:** Full-Time/Remote
**About Us:**

MV Real Estate is a leading real estate investor firm specializing in midterm rentals. We take pride in offering high-quality rental properties and exceptional guest experiences. As part of our commitment to excellence, we are seeking a dedicated Booking and Guest Services Coordinator to join our team.

**Job Summary:**

As the Booking and Guest Services Coordinator, you will be the primary point of contact for our guests, responsible for managing all aspects of the booking process and ensuring an outstanding guest experience during their stay. You will play a crucial role in coordinating property reservations, responding to guest inquiries, and providing concierge-level service. Your attention to detail and commitment to guest satisfaction will contribute to the success of our real estate investment firm.

**Key Responsibilities:**

**Booking Management:**
– Handle guest inquiries and reservation requests promptly and professionally.
– Manage and update property availability calendars to ensure accuracy.
– Coordinate property viewings for potential tenants and manage the booking process.
– Prepare and distribute booking confirmations and rental agreements.

**Guest Services:**
– Serve as the main point of contact for guests before, during, and after their stay.
– Provide exceptional customer service by addressing guest questions, concerns, and special requests.
– Offer personalized concierge services, including restaurant reservations, transportation arrangements, and local activity recommendations.
– Ensure guests receive clear check-in/check-out instructions and information about the property.

**Property Preparation and Maintenance:**
– Collaborate with maintenance teams to ensure rental properties are well-prepared for guest arrivals.
– Conduct property inspections to maintain high cleanliness and maintenance standards.
– Address guest-reported maintenance issues promptly and efficiently.

**Local Knowledge and Recommendations:**
– Stay informed about local attractions, dining options, and events to provide valuable recommendations to guests.
– Create information packets or guides to help guests explore the local area.

**Administrative Tasks:**
– Maintain organized records of guest information, reservations, and communications.
– Handle payment processing, including collecting rental fees and security deposits.
– Generate financial reports related to guest payments and expenses.

**Qualifications:**

– Previous experience in a guest services, hospitality, or property management role is preferred.
– Exceptional communication and interpersonal skills.
– Strong organizational abilities and attention to detail.
– Proficiency in property management and booking software.
– Knowledge of local attractions and amenities is a plus.
– With Zoho Experience