We are looking for a smart and connected individual to help manage and improve our company reputation and increase our revenue for insurance claims on VRBO, and .
Your responsibilities include:
Resolutions
– Getting the bad reviews removed from the listing
– Monitoring listings for reviews and catching bad reviews.
– Analyzing the cause of the bad review and executing improvement plan, including purchasing or hiring necessary solutions
– Monitoring/managing cameras and devices to catch problems as they occur for rule violations etc
– Managing insurance claims through , VRBO and Safely to ensure successful payouts for rule violations
– Managing claims and maximizing payouts for damages
– Staying organized for tracking purposes to ensure claims don’t “fall through the cracks”
Sales and Customer Service
– Demonstrating amazing customer service skills to make guests happy
– Timely responses to any guest messages
– Calling on the phone to quickly diagnose and solve problems
– Communicating with cleaners about any problems that may come up
– Hiring and managing contractors, plumbers, handymen etc to get maintenance issues resolved immediately
– Filing and managing insurance claims and payouts with Safely Insurance, Aircover, etc
– Managing inventory levels and coordinating purchasing and delivery of inventory
– Managing reviews
– Manage and create new listings
– Experience using Airbnb, VRBO, and is important
– Must be fluent English speaker and be willing to call people on the phone to get things done quickly
– Sales and customer service experience is a huge plus
– Experience using OwnerRez is a huge bonus
– Experience using is a bonus
This role includes commissions for resolutions payouts. The more claims you get paid out, the more you make.
You’re more likely to get this role if:
– You’re able to get bad reviews removed from VRBO,
– You’re able to demonstrate and suggest methods for being successful in this role
Please reply with the following:
1. Why would you be a good fit for this job?
2. When are you able to start?
3. How many hours do you want to work?
4. What kind of pay do you expect?
APPLY FOR THIS JOB:
Company: Rhino Squad
Name: Austin Acsell
Email: