Boutique Hotel – Front Desk Associate

Our hotel is seeking a dedicated Virtual Front Desk Associate to join our team and handle important tasks during our nighttime hours. This is a fantastic opportunity for long-term employment with our company.

Please note that we are only taking applications from individual applicants. We are not working with recruiting agencies at this time.

Responsibilities:

Call Management: As a Front Desk Associate, you will be responsible for handling incoming calls during non-business hours. Your primary focus is to take, screen and handle all phone calls and expeditiously forward urgent or emergency calls to the appropriate personnel. You will be the crucial link between our hotel guests and our team, ensuring their needs are addressed promptly and efficiently.

Customer Service: Delivering exceptional customer service is at the heart of our mission at the Wonderstone hotel. You will handle basic customer inquiries, provide information about our hotel, and assist in directing guests to self-service stations. Your friendly and professional demeanor will ensure that every interaction leaves a positive impression.

Hotel PMS Functions: Although our Virtual Assistant will mostly be handling calls, additional responsibilities will include managing reservations, helping guests with booking inquiries, and efficiently handling requests for cancellations. Your attention to detail and ability to navigate the hotel’s software systems will ensure a seamless guest experience.

Requirements:
Boutique hotel experience is a must!
Five to ten years experience in customer service
EXCELLENT spoken and written English
Fast and stable internet connection
Strong problem-solving abilities and a calm demeanor during high-pressure situations
Familiarity with hotel Property Management System (PMS) software
Availability to work approximately 12:00pm to 9:00pm Philippine Standard Time
Familiarity with taking calls forwarded from a USA phone number

Benefits:
Competitive pay.
Maxicare included.
Thirteenth month included.

If you’re looking for an exciting opportunity to showcase your customer service skills as a Front Desk Associate for a boutique hotel and provide an exceptional experience to our valued guests, we want to hear from you! Apply now to join our team and become an integral part of our success.