IF YOU DO NOT HAVE EXPERIENCE AS A FRONT DESK ATTENDANT OR MANAGER OF A HOTEL, DO NOT APPLY. UNFORTUNATELY, WE WILL MARK YOUR APPLICATION AS “Does not follow instructions” IF YOU DO THIS. PLEASE FOLLOW THE INSTRUCTIONS. THANK YOU
Kumusta!
Finding a reliable overseas employer is tough. It’s hard to know if you’re dealing with a bad client or a golden client. Choosing the wrong client means lost money and frustration. Also, you never get back the time you spent on their projects. And they won’t serve as a reference for future work.
And yes, you can apply to work through a BPO firm, but they will be demanding. They collect the money, while you get paid less. If you could find the right client, the golden client – wouldn’t that be better?
More on that in a moment, but first, a little about this project —
I am the General Manager of a boutique hotel in Florida. After a 9 month construction rehab, we opened in May and have expanded rapidly. We have run 90%+ occupancy most months. We leverage technology and have been able to run the entire front office with 2 people.
We are looking to add a 3rd team member to spread out the amount of work and make the business more sustainable. This will also allow me to focus more on revenue generating activities for the business so that it continues to thrive.
The two existing team members do the work of several normal employees. We are high achievers.
Most of the time, things run smoothly, but we need people on our team who can handle pressure when difficult situations arise. Hospitality businesses have emergency situations from time to time, so it’s important that you’re able to handle them calmly and efficiently, and also follow our guidelines and think on your feet.
We are looking for another A player to add to the team. If you want a relaxed job with no pressure, that is okay, but please do not apply.
If you are coachable, can handle emergency situations with professionalism, and want to become better than you were yesterday, then please keep reading.
We need the most help with the night shift right now (from roughly 6pm to 6am, EST).
This is a great opportunity for our virtual team member because it would allow you to work a US-based virtual job during the day PH time the majority of the time.
During training, and if one of the main on-site staff members is out, we may require you to work an EST day shift. This would only be during the vacation time period, emergencies, or similar situations.
Initially, we will train you on our software and systems, and the customer on-boarding process.
Upon completion of training, our intent is to give you four 12 hour shifts: Thursday, Friday, Saturday, and Sunday.
From a Front Desk Perspective, we expect you to meet the following requirements:
-English Fluency – if you talk with an American English accent, that is preferred.
-Experience as a front desk receptionist or manager for a major hotel brand (the more years, the better). If you have been trained by a major hotel brand and that is a BIG plus.
-Ability to maintain a positive frame with difficult customers.
-Ability to deal with customer disputes skillfully in a way that reduces the number of bad reviews and increases the number of good reviews
-Willingness to build out support documentation and a team
-Basic understanding of sales and negotiation to get rooms filled and set appointments
-Ability to send a picture of a Black Cadillac with your application to prove you pay attention to detail
-Willingness to help us to build out the hotel’s operations so that the front-desk achieves a higher overall maturity level
Because there will be less calls during the night shift, we will assign tasks that are more administrative, including:
-Creation of Standard Operating Procedures
-Creation of Flow Charts
-Data Entry (CRM enrichment, guest record enrichment)
-Scheduling emails and messages to go out the next day
-Messaging support teams
-Handling Procurement
If you do not understand how to do the above, that is okay; I have existing training materials and we can train you how to do it. We also have other lines of business that you could serve as night support for, so if work gets light we can keep you employed for a long time.
Your work will be measured by:
-Customer reviews and feedback
-Speed of response to customer tickets/inquiries
-Speed of response to internal tickets (maintenance, team related, other)
-Your ability to improve when coached
-The number of internal tasks you complete (will be tracked via ClickUp)
NOTE: If you have professional seminar for Executive VA Training, or worked as an Executive VA, this is a HUGE plus.
Back to how this relates to you and I – this is the 4th business I manage. Mahigit limang taon na kaming kumukuha ng mga empleyado galing sa pilipinas. In one of our other businesses, our best employees have been with our company for over 8 years. If you’re good, we’ll keep you with us for a long time!
For this position, the starting salary is $400-600/month. If you are an A player and become a fixture of our team, there is an opportunity for your salary to grow as your organization grows.
If you’re interested, please apply now below. Better yet, find my linkedin or some other way of contact and message me there.
If you are serious, PLEASE READ THROUGH ALL OF THE BULLETS ABOVE and then submit your application here:
/15uakgcW4hYWd3tA8
I look forward to interviewing you. Salamat!
APPLY FOR THIS JOB:
Company: Nordic Quality
Name: Colin Mayer
Email: