Business Analyst

Job description

At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow, and scale is at the heart of everything we do.

Our mission is to empower our team to innovate and deliver beyond expectations. We are seeking a Business Analyst who embodies Peak Support’s core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you.

We offer:

Competitive compensation and excellent benefits.
Comprehensive training and development programs.
A fun, inclusive workplace culture.
Opportunities for personal and professional growth.
Ready to take the next step in your career?

We are seeking a highly skilled Business Analyst with expertise in various disciplines including Business Process Analysis, Requirements Documentation, Dashboard Creation, and Business Case Presentation.

What you’ll do:

Conduct business process analysis and document requirements to improve efficiency and effectiveness.
Create insightful dashboards to visualize key performance indicators (KPIs) and metrics.
Present compelling business cases supported by data analysis and insights.
Utilize MS Excel and MS PowerPoint proficiently for data analysis and presentation.
Employ Power Query and Power Pivot to manipulate and analyze data effectively.
Ensure fluency in English to facilitate clear communication and documentation.
Apply basic understanding of database theories and tables for data integration and reporting.
We’re looking for individuals with:

Good communication skills.
Proficiency in MS Excel and MS PowerPoint.
Experience with Power Query and Power Pivot.
Experience in creating interactive reports and dashboards using Power BI.
Basic understanding of database theories and tables.
Experience in scheduling and forecasting.
Proficiency in Salesforce reports and creating/modifying reports in both Classic & Lightning environments.
Knowledge of Zendesk Report Creation, including MAQLs.
Familiarity with MS PowerApps and MS Power Automate.
Ability to solve complex business problems using analytical models.
Previous experience in business analytics within the BPO industry.

Job Types: Full-time, Permanent