Business Assistant

Job Title: Business Assistant – Fitness Industry (Remote)
About Us: We are a vibrant fitness business based in Sydney, Australia dedicated to inspiring healthier lives across 3 brands. We are seeking an enthusiastic and versatile Business Assistant to join our team. This role offers an exciting opportunity to contribute significantly to our business efforts while improving our marketing efforts, delivering exceptional customer support, and engaging with our audience creatively.

Job Duties and Responsibilities:
1. Marketing Lead and Support:
• Assist in planning and executing marketing campaigns, collaborating with internal teams.
• Coordinate the creation and editing of marketing materials, including presentations, reports, promotional content, and videos.
• Proficiency in GHL to optimize and create marketing campaigns and track performance metrics.
• Generate engaging video content and assist with video editing to enhance marketing materials and social media campaigns.
2. Customer Support:
• Respond promptly and professionally to customer inquiries via email, phone, and text, demonstrating expert knowledge of our products and services.
• Provide comprehensive and accurate information to customers, ensuring high levels of customer satisfaction.
• Address customer concerns and resolve issues efficiently, utilizing our tools and resources when necessary.
3. Social Media and Advertising:
• Assist in managing Facebook ad campaigns, including creating ad content, targeting, and analyzing ad performance.
• Develop a deep understanding of Facebook ads; training will be provided for ad management and optimization.
• Monitor social media channels, engage with the audience, and contribute to the development of social media strategies.
4. Administrative Tasks:
• Maintain organized records of marketing materials, campaign data, customer interactions, and video content.
• Analyze customer feedback, market trends, and ad performance data to identify opportunities for improvement.
• Collaborate with the team to understand process flows and impacts of changes, ensuring smooth operations with GHL integrations.

Qualifications:
• Proficiency in GHL (specific details about the platform, if applicable) is a significant advantage.
• Ability to generate high-quality graphics and visuals using graphic design software.
• Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, etc.) and experience in creating engaging video content specifically for reels, stories etc.
• Understanding of Facebook ads is beneficial; training will be provided for ad management and optimization.
• Effective written and verbal communication skills with full fluency in English- written and spoken.
• Strong time-management skills and ability to multitask effectively.
• Highly organized individual with meticulous attention to detail.
• Ability to understand process flows, anticipate impacts of changes, and adapt to evolving marketing strategies.
• Temperament and professionalism for interacting with customers, internal teams, and external vendors.
• A go getter who makes things happen and is willing to go above and beyond

Additional Requirements:
• Prior experience in marketing coordination, customer support, video editing, and Facebook ad management is highly desirable.
• Passion for fitness and a genuine interest in helping customers achieve their health goals.
• Ability to work independently and collaborate effectively in a remote team environment.
• You must have a high degree of common sense and be able to understand situations and requirements intuitively.
• You must be intrinsically motivated and have a desire to win and propel yourself and those around you forward.

If you think you fit the bill- please apply.