Business Process Associate

Are you a GEM in the field of Business Process Associate? Do you want to work in an organization that is a CUT above its competitors in the lapidary industry? Are you ready to TUMBLE to your next big career break?

Yes, yes, and yes? Then read on!

We are the trusted partner of artists, jewelers and craftspeople for machines, parts, tools and supplies, rough rock, and other materials to turn their creative vision into reality. When you join our team, you will play a key role in keeping alive the 40-year passion and legacy of our founders in the art of lapidary.

We are constantly redefining the gold standard in lapidary. Over the last 3 years, we have experienced exponential growth. Recently, we partnered with a multi-billion company and we are ramping up our team to support this next level of growth.

Highland Park Lapidary is looking for a Business Process Associate to research, analyze, and recommend improvements to an organization’s business processes in order to improve overall organization performance. He/she will also study operational and performance data to identify
trends and opportunities for improvement. You will also develop project plans,
communicate changes and provide training to impacted business units. The Business
Process Associate work is highly independent yet is responsible to the entire
Operations function of our organization. They will over-index in customer obsession
and have an end-to-end owner mentality. You will need to deliver results in a
fast-paced and ambiguous environment relative to Business Process Management.

This position is 100% remote.

Wondering what it’s like to work here? Come check this:
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Here’s what your day-to-day will look like when you join our team:

KEY RESPONSIBILITIES:
As Business Process Associate, you will be required to perform a variety of tasks, such as but not limited to the following:
– Assisting with process analysis: As an Associate, you will work closely with the Business Process Specialist of the organization in order to implement the strategies successfully. to gather and analyze data related to current business processes, identify areas for improvement, and make recommendations for process optimization.
– Documenting processes: Creates and maintains process documentation, including process maps, flowcharts, and standard operating procedures.
– Participating in process improvement initiatives: Works with senior process specialists to identify and implement process improvements, such as automation, standardization, and process redesign.
– Monitoring and measuring process performance: Helps to monitor and measure process performance against established metrics and KPIs, and identify opportunities for further improvement.
– Supporting process training and communication: Assists with training, communication, identifying and escalating pain to process changes, ensuring that all stakeholders understand their roles and responsibilities in the updated processes.
– Collaborating with cross-functional teams: Works closely with cross-functional teams to ensure that process changes are implemented successfully and to identify additional opportunities for process optimization.
– Maintaining knowledge of industry best practices: The junior business process specialist stays up-to-date

KEY SKILLS AND EXPERIENCE:
– Robust and proven business acumen
– Ability to identify accurately document complex processes and visually show how they relate so that team members can understand them, use them, and be held accountable to fulfilling them.
– Must have an aptitude in building relationships with professionals of all organizational levels both in-person and remotely
– Must have the ability to deal with different personalities, cooperate with other team members and work under pressure
– Proven ability to juggle multiple internal projects at a time, while maintaining razor-sharp attention to detail
– Substantial experience with project management software (e.g.,Asana)
– Substantial experience with process flow software (e.g.,Lucidchart)
– Substantial experience with G-Suite (Slides and Docs)
– Someone who can look at things from different angles and ask questions to seek a better understanding
– Primary values include quality output, goal-orientation, objectivity, attention to detail, and professionalism
– Bachelor’s Degree in Business or related field, or equivalent work experience
– 5 years’ work experience in Business Consulting or Management
– Strong analytical skill sets
– Proficient knowledge of G Suite products

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Highland Park Lapidary recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

BENEFITS
• Health insurance
• Dental Insurance
• Professional development assistance
• Paid leaves
• 13th-month pay

Think you’re a good fit? Please complete the job application form: Click to view/3lmLSVh