Business Process & Documentation Analyst

INTRODUCTION

CurbCutOS (Click to view/) is a cutting-edge technology and consulting company that specializes in digital accessibility solutions. Our mission is to empower people with disabilities to live more independent lives online through innovative software and hardware products. Founded in 2019, CurbCutOS has quickly become a leader in the accessibility industry by providing unique solutions that address the specific needs of people with disabilities. With a team of highly skilled professionals dedicated to improving the lives of others, CurbCutOS is poised to make a significant impact in the world of accessibility.

Services we provide include digital accessibility compliance auditing and remediation (WCAG, ADA Title II, Section 508, EN 301 549, and AODA), website accessibility, content accessibility, document accessibility, accessibility training, accessibility program management, and more.

OUR MISSION

The “curb cut effect” describes how addressing disadvantages or exclusions experienced by one group of people creates an environment that enables everyone to participate and contribute fully. It alludes to how sidewalk ramps at intersections (curb cuts) were installed in the physical world to make infrastructure more accessible to wheelchair users and blind pedestrians crossing the street. However, the curb cut soon became a universal benefit for all, such as assisting people pushing strollers or carts, wheeling luggage, riding bicycles, and even running/walking.

In short: When we design for disabilities…we make things better for everyone.

Our mission is to achieve the same impact in the digital world that the curb cut effect caused in the physical world.

JOB OVERVIEW

We are seeking a highly motivated Business Process & Technical Documentation Analyst to join our team at CurbCutOS. To ensure you have read the full job description and have attention to detail, please include the word ‘banana’ in your application. The successful candidate will be responsible for supporting the Accessibility Services & Sales teams by analyzing and documenting business processes, developing detailed SOP’s, workflows and systems, conducting process improvement initiatives, and providing training to stakeholders.

TOOLS USED

1. SOP creation – ScribeHow, Loom.
2. Sales – Jira, HubSpot, Slack.
3. Fulfillment – Slack, Microsoft Office, and Jira.
4. Automation – Zapier, Pabbly.

RESPONSIBILITIES

1. Analyze and document business processes to identify areas of improvement and create detailed SOPs, workflows, and systems.
2. Develop and maintain business process documentation, including SOPs, process flows, and guidelines.
3. Developing and maintaining documentation for technical processes, including auditing and remediation processes.
4. Conduct process improvement initiatives and provide recommendations for optimization.
5. Train stakeholders on SOPs, workflows, and systems.
6. Work collaboratively with cross-functional teams to ensure that business processes are aligned with company goals and objectives.
7. Analyze data and provide insights to inform process improvement initiatives.
8. Utilize various tools to create and maintain process documentation.

QUALIFICATIONS

1. Bachelor’s degree in Business Administration, Operations Management, or related field.
2. At least 3+ years of experience in business process analysis and documentation.
3. Experience working for a SaaS company or agency preferred.
4. Experience with SCRUM, ISO, and Lean Six Sigma methodologies and certifications preferred.

PERSONALITY TRAITS

1. Strong analytical skills and attention to detail.
2. Experience with design system tools and methodologies.
3. Excellent written and verbal communication skills
4. Ability to work collaboratively across functional areas and with all levels of the organization.
5. Ability to manage multiple projects simultaneously.
6. Ability to work effectively in a fast-paced environment.

WORKING HOURS

Full-time, ongoing role. Preferred: Available during US EST business hours. Acceptable: A 4-hour overlap with US EST business hours, either in the morning hours or the afternoon hours.

COMPENSATION

Starting range based on experience from $1,000 USD/mo to $1,500 USD/mo. Will increase over time with performance.

TRAINING

The successful candidate will undergo a thorough onboarding process that includes training on CurbCutOS’s business processes, software tools, and methodologies. The candidate will work closely with the team to get up to speed with the job responsibilities and collaborate on projects. The training process will be ongoing and tailored to the individual’s needs.

The candidate will also be eligible to receive stipends for on-the-job certification training in relevant accessibility accreditations.

STRONG APPLICANTS WILL INCLUDE:
1. Relevant work experience related to system process and operational documentation.
2. A story surrounding their interest in accessibility.
3. A non-generic cover letter and application.