Business Virtual Assistant

Responsibilities:

Manage recruitment of staff (posting job ads, collecting and scanning resumes, setting interviews, employment agreements).
Marketing administration (manage website, social media pages, email marketing, inbound calls and messages, reply to comments on social media posts, manage paid ads).
Operational administration (manage client file system, file and publish consultant reports).
Accounts administration (bank reconciliations, entering supplier invoices, raising customer invoices, receipt collection and entry, debt collection, raising P&L and Balance Sheet reports).
Information and system management (maintain staff accounts for access to software accounts etc, maintain file folder system, routinely archive data.
Personal assistance to the GM (Diary and email management, travel bookings, other tasks as directed).
Standard Operating Procedures (SOPs) management (Maintain a central directory of all SOPs, Write SOPs as directed, collect and file SOPs written by other sources)
Staff Training management administration (Maintain records of staff training completed, maintain the company Learning Management System (LMS), create Staff Training Courses in the LMS as directed)

Bachelor’s degree in business administration, management or a related field.
Minimum of 3 years’ experience in administration or a related field.
Strong organizational and project management skills.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Ability to work independently and in a team environment.
Demonstrated experience in managing multiple projects and priorities simultaneously.
Proficiency in Microsoft Office and other relevant software applications.

Customer-focused approach, with a strong commitment to delivering high-quality service to clients.
Excellent interpersonal skills, with the ability to build effective relationships with internal and external stakeholders.
Strong attention to detail and accuracy.
Ability to work under pressure and meet tight deadlines.
Creative and innovative thinker, with the ability to identify and implement new service delivery strategies.
Strong leadership and management skills, with the ability to motivate and manage teams effectively.
Sound knowledge of service delivery best practices and industry trends.
The ability to work from home e.g. backup power, good internet and home office/space.