Call Center/Dispatch

We specialize in responsibly removing and disposing of unwanted items, ensuring a clean and clutter-free environment for our clients. As part of our commitment to excellence, we are seeking a proactive and dedicated Virtual Assistant to join our team and assist with call management and dispatch operations.

Job Summary:
As a Virtual Assistant for our junk removal business, you will play a vital role in handling incoming calls, managing customer inquiries, and coordinating the dispatch of our skilled removal teams. Your exceptional communication skills, organizational abilities, and customer-oriented approach will contribute to the smooth functioning of our operations, ensuring client satisfaction and streamlined logistics.

Responsibilities:

Call Handling: Answer incoming calls in a professional and courteous manner. Address customer queries, provide information about our services, pricing, and scheduling options. Resolve complaints or direct them to the appropriate team member for resolution.

Customer Engagement: Engage with potential and existing customers in a friendly and helpful manner to foster positive relationships and enhance customer experience.

Dispatch Coordination: Receive service requests and assign jobs to the appropriate junk removal teams based on location, availability, and specific requirements.

Schedule Management: Efficiently manage the daily schedule of junk removal teams to ensure optimal utilization of resources and timely service delivery.

Data Entry: Accurately record and maintain customer information, service requests, and other relevant data using our internal systems.

Follow-up: Proactively follow up with customers to ensure their satisfaction with our services and gather feedback for continuous improvement.

Troubleshooting: Address any issues or challenges related to dispatch and customer service promptly and effectively, seeking guidance from supervisors when needed.

Team Collaboration: Work closely with other virtual assistants and team members to ensure seamless communication and operational efficiency.

Qualifications:

Previous Experience: Proven experience as a virtual assistant or in a similar customer service role is preferred but not mandatory.

Communication Skills: Excellent verbal and written communication skills in English, allowing you to interact confidently with customers and team members.

Organizational Skills: Strong organizational abilities to handle multiple tasks, prioritize responsibilities, and meet deadlines effectively.

Customer-Centric: A genuine passion for customer service and a dedication to ensuring customer satisfaction.

Tech-Savvy: Proficient in using computer applications, including email, spreadsheets, and virtual communication tools.

Time Management: Efficiently manage time to handle calls and dispatch duties promptly and efficiently.

Availability: Flexibility to work during business hours in the timezone of our company’s location.

Cultural Fit: Respectful, open-minded, and able to work collaboratively in a diverse team environment.