Call Center Manager

Overview:
Roofing Ai Systems, a pioneer in adopting AI and automation in the roofing industry, is seeking a dynamic and experienced Call Center Manager. This role involves overseeing our call center operations, where leads generated through our innovative social media advertising are qualified and vetted. The Call Center Manager will be instrumental in ensuring the highest quality of roofing inspection appointments are delivered to our clients, aligning with our goal of facilitating roof deals under their own brands.

Responsibilities:
Lead Management: Oversee the process of handling leads from social media platforms, ensuring they are effectively qualified and vetted according to client parameters.
Team Leadership: Manage and support a team of call center agents, providing training, coaching, and performance evaluations.

Quality Assurance: Monitor calls to ensure compliance with quality standards and client requirements. Implement strategies to enhance call quality and customer experience.

Reporting & Analysis: Generate regular reports on call center performance, lead conversion rates, and client feedback. Use data to drive process improvements.

Efficiency Enhancement: Work closely with the tech team to leverage the AI and automation capabilities of the system, optimizing lead follow-up and conversion processes.

Requirements:
Proven experience (3+ years) in call center management
Experience in the roofing or construction industry but not required
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in data analysis and performance metrics.
Familiarity with AI and automation tools in a call center environment is a plus.

Benefits:
Competitive salary and bonus structure.
Opportunities for professional growth and advancement.
Profit Sharing based on performance.

Application Process:
Interested candidates should submit a resume and a cover letter detailing their experience and suitability for the role, as well as a 2-minute video introducing yourself and why you would be a good fit.

Applications should be sent to Click to view with the subject line “Call Center Manager Applicant”.

Roofing Ai Systems is an equal-opportunity employer and values diversity in its workforce.

Deadline for Applications:
[January 12, 2024]