Looking for someone who can join our team!
Work Remotely: Yes
Job Role: Call Center Quality Assurance Analyst
Company: Baton ()
Work hours: Full-time during Mountain Time.
Rate/Salary: $5 per hour
Benefits: 13th-month pay, 1 PTO earned per month, 3 paid sick leaves, PTO on American holidays, periodic incentives, and extra bonuses as well.
Commission: No
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Description/Information:
We are seeking a dedicated and detail-oriented Quality Assurance Analyst to join our call center team. The ideal candidate will have a keen ear for detail, excellent communication skills, and a passion for providing top-notch customer service.
Responsibilities:
– Regularly monitor and evaluate a range of customer interactions and transactions, including but not limited to, phone calls and chat messages.
– Identify trends and insights from quality monitoring data and work with the management team to improve overall call center performance.
– Conduct internal audits of call responses and provide feedback or suggest training to improve call handling.
– Ensure compliance with company policies and procedures as well as regulatory requirements.
– Develop and update quality assurance standards and processes.
– Prepare and present quality reports to management.
Qualifications:
– Previous experience in call center operations, quality assurance, or a related field.
– Proficient with call center software and technology.
– Excellent listening, verbal, and written communication skills.
– Strong analytical skills and attention to detail.
– Ability to identify trends and suggest necessary improvements.
– Experience in a fast-paced, customer-focused environment.
– Strong understanding of call center key performance indicators (KPIs) and metrics.
– Ability to handle confidential and sensitive information.
Preferred Skills:
Previous experience in a quality assurance role in a call center setting is highly desirable.
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Where/how to send the application:
To apply, please do the following THREE THINGS and send everything via email ().
1. The subject must be EXACTLY “Baton QA Application – YOUR NAME”
2. Attach a resume.
3. Include a link to a LOOM recording of yourself (no longer than 90 seconds) briefly discussing your experience for half the time, and then talk about yourself and your interests for the other half. Please use LOOM and do not send a video as an attachment.
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We work with several Filipino VAs already and we love them all! Please do not send a private message. Only shortlisted candidates will be contacted. Good luck!
APPLY FOR THIS JOB:
Company: Baton Leads, Inc
Name: Phil Kirkeiner
Email: