Call Center Representative

Learn 2 Earn LLC is a reputable lead generation provider for home improvement service based businesses dedicated to enhancing the beauty, functionality, and value of residential properties. With a commitment to excellence and customer satisfaction, we specialize in delivering high-quality solutions tailored to meet the unique needs of our clients. As we continue to grow and expand our operations, we are seeking a Virtual Assistant to join our team and serve as a Call Center Representative, facilitating appointment setting for our home improvement projects.

Position Overview:
We are looking for a motivated and results-driven Virtual Assistant to support our sales and marketing efforts by engaging with potential customers over the phone. As a Call Center Representative, you will be responsible for generating leads, qualifying prospects, and scheduling appointments for our home improvement services. The ideal candidate will possess strong communication skills, excellent customer service abilities, and a proactive approach to achieving targets in a virtual environment.

Location:
Remote (United States)

Responsibilities:

Conduct outbound calls to prospective customers to introduce our home improvement services and generate interest.
Engage with leads in a courteous and professional manner, providing information about our products and services.
Qualify leads based on their needs, budget, and availability, and determine their interest in scheduling appointments.
Schedule appointments for our sales representatives to conduct consultations and assessments with potential clients.
Follow up with leads who have expressed interest but have not yet scheduled appointments, utilizing effective persuasion techniques.
Maintain accurate records of customer interactions, appointments, and follow-up activities in the CRM system.
Collaborate with the sales team to ensure seamless communication and coordination of appointments.
Meet or exceed performance targets for call volume, appointment setting, and conversion rates.
Stay informed about our products, services, promotions, and industry trends to effectively address customer inquiries.
Adhere to company policies and procedures, including compliance with telemarketing regulations and data protection laws.
Qualifications:

Previous experience in telemarketing, appointment setting, or call center operations preferred.
Excellent verbal communication skills with a clear and professional phone manner.
Strong interpersonal skills and the ability to build rapport with customers over the phone.
Results-oriented mindset with a focus on achieving targets and delivering exceptional customer service.
Ability to work independently and manage time effectively in a remote environment.
Proficiency in using CRM software and other relevant technology tools.
Availability to work flexible hours, including evenings and weekends, to accommodate customer preferences.

Competitive hourly rate with performance-based incentives
Flexible remote work schedule
Opportunity for growth and advancement within the company
Ongoing training and support to enhance skills and performance
Dynamic and collaborative team environment
Learn 2 Earn LLC is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.

Application Instructions:
To apply for the Virtual Assistant – Call Center Representative position, please submit your resume and a brief cover letter highlighting your relevant experience and why you are interested in joining our team. We look forward to reviewing your application and considering you for this exciting opportunity to contribute to our success in the home improvement industry!