Call Center Trainer (Project-Based)

Company Overview: The Luxury Signature is a luxury villa rental company with six destinations across Southeast Asia and Europe. We are dedicated to delivering exceptional customer service via different communication channels and platforms including phone calls. We are seeking a skilled and motivated Call Center Trainer for a project-based role to conduct phone call handling training for our team.

Position Overview: As a Project-Based Call Center Trainer, you will play a crucial role in ensuring our team members receive effective phone call handling training. This role involves conducting phone call training sessions, with approximately 1-3 hours per day. You will be responsible for designing and delivering phone-handling training programs that enhance teams performance when it comes to talking to our customers.

Responsibilities:
Develop and implement comprehensive phone handling training programs tailored to the needs of our operations team.
Conduct engaging and interactive training sessions, focusing on phone etiquette, communication skills, and customer service excellence.
Assess the training needs of team members and provide feedback to improve their phone handling skills.
Create training materials, including manuals, handouts, and presentations, to support the training sessions.
Monitor and evaluate the effectiveness of training programs, making necessary adjustments to improve outcomes.
Provide ongoing coaching and support to team members to ensure continuous improvement.
Collaborate with management to align training programs with company objectives and customer service standards.
Stay updated with industry trends and best practices in phone-handling training and incorporate them into training programs.

Requirements:
Proven experience as a Call Center Trainer or in a similar training role, preferably within the hospitality service industry.
Exceptional communication and presentation skills, with the ability to engage and motivate learners.
Strong understanding of call center operations and phone handling best practices.
Excellent organizational and time management skills, with the ability to manage multiple training sessions and schedules.
Strong analytical skills to assess training needs and evaluate the effectiveness of training programs.
Proficiency in MS Office and call center software/systems.
Benefits:
Competitive compensation based on project scope and experience.
Opportunity to contribute to the development of call center professionals.
Flexible schedule with 1-3 training sessions per day.
Application Process:If you are passionate about training and developing call center professionals and meet the qualifications outlined above, we invite you to apply by sending your resume detailing your relevant experience.

Note: This project-based role offers flexibility in scheduling and workload, providing an opportunity for trainers who prefer a variable work schedule.