Call centre Manager

We are currently in search of a highly skills Customer support manageron behalf of our client. someone who exhibits a strong attention to detail, works efficiently, and communicates effectively. The role involves supporting our mission to deliver top-quality solar products and services via effective Customer service, Rapport building skills and sales capabilities contributing to our reputation as one of Australia’s most trusted solar providers by starting a new call centre for our new Texas office.

Koala Solar is dedicated to delivering clean, sustainable energy across the United States. We take pride in our work and are dedicated to ensuring the highest standards of safety and quality in every project. We’re seeking an experienced and highly motivated Call Centre Manager to join our rapidly growing USA operations.

We value our close-knit culture of trust and respect, offering a fully autonomous and remote capacity. You’ll be working one-on-one with our CEO and VP of Sales, bringing experience and advice to help the team make informed growth decisions.

With a strong focus on internal promotion and recognition within our All-Star team, your expertise will play a vital role in shaping Koala Solar’s future.

Your Responsibilities:
– Engage with warm and cold calls, while managing a larger team of outbound appointment setters and sales consultants.
– Provide your expertise and direction in acquiring fresh US data, managing a cold call database, and overseeing success of cold outreach campaigns.
– Design ongoing training and performance evaluations for a team of outbound consultants, ensuring key performance indicators are met.

Our Requirements:
– Excellent English proficiency both written and spoken.
– Very high computer literacy & experience with VoIP systems including auto-dialers.
– High degree of knowledge in the solar and/or cold calling industry with USA clients
– Experience in autonomously designing & managing cold call sales campaigns

Work hours

9am – 5 pm TX, USA (GMT-5)