Care Coordinator-Lead

We want you at Tender Home Health.

Are you ready to make your mark by applying your talent, energy, creativity, and charisma by joining the positive, supportive and driven Tender Home Health team? At Tender, we embrace those with the drive to live a fulfilled life and have the resiliency to make every moment count.

If you are interested in a competitive salary, career growth and working with a fun/dynamic team apply now. Tender Home Health is a young, energetic company with a huge potential for upward mobility and career development. The lead care coordinator is responsible for the assisting the case manager to manage client care from start to finish. Apply to Tender today!

Our Dynamic Culture

We know that our staff is the life blood of our agency. We are dedicated to ensuring that our staff has the opportunities for the career path they desire. To support our staff, we have a gratitude culture where we constantly celebrate our associates’ achievements. This is evident in our many rewards and recognition practices.

Here are some examples of methods we developed to keep our close knit culture:

• Fun, innovative ways to highlight the teams’ successes
• Familial atmosphere where we would to know your life outside of Tender and share it with the team
• Numerous social activities to celebrate team milestones

We also do not shy away from hard work and grit. We are very upfront with critical feedback, as we want all of our team members to grow in their careers. We constantly mentor our staff to develop key skills that can be utilized beyond our company. Whether it be for 1 year or 20 years, during your stay at Tender, we will ensure you learn behaviors that you will utilize in any other endeavors.

Life is short, strive for excellence.

Qualifications

Required:
• Proficient with Microsoft Office products (Outlook, Word, Excel, PowerPoint)
• Professional appearance and character
• Highly detail-oriented
• Highly capable of working with other departments to complete tasks
• Able to speak to clients in a professional manner
• Experience in customer service
• Worked at least 2 years in coordination of home health, home care, or similar field
Desired:
• College degree or higher
• Proficient with new computer applications such as Google
• Self-directed with the ability to work with little supervision
• Flexible – responds well to changing priorities and conditions within an ever-evolving environment
• Outstanding organizational skills – ability to multi-task and solve problems
• Eager to listen intently and probe into points of interest
• Home care staffing experience

Day-to-Day Responsibilities

• Client coordination
o Follows process to coordinate and manage client care
o Coordinates after-hour phone calls when the office is closed
o Find staffing (caregivers) for open visits which include staffing when a caregiver calls in sick
o Communicate all changes in scheduling to both caregivers and clients
o Updates client and caregiver documentation according to scheduling process via scheduling system
• Quality Assurance
o Review caregiver notes to ensure completion
o Contact caregivers to complete notes
• Maintain client information
o Ensure software is updated and exact at all times
o Understand all client visit updates to ensure payroll and billing are seamless
o Maintain tracking sheets to track changes
o Communicate changes to relevant team members
• Perform other functions as deemed appropriate by the Director or Case Manager
• Maintain confidentiality of all information pertaining to employees and clients
• Manages tasks to be completed in a timely manner
• Assist Director or Case Manager in tasks to maintain quality client care

Serious candidates only. If you want to apply, send an email to Click to view and in the subject put “Lead Care Coordinator”. Also attach your resume and answer the following in the body of an email:

1) Confirm you are okay to work US time (9:00am to 6:00 pm PT)
2) Confirm you have reliable internet and a backup
3) Confirm you have at least 1 year working for a US company virtually
4) Explain how you have handled client conflicts before

Compensation & Benefits:

• Starting monthly salary will range between $750-$900
• There are also other types of bonuses such as team incentives and referral bonuses