Care Operations Associate

#Direct Client
#WFH
#EST – 9a – 6:30p – Monday thru Friday – Fixed Schedule

This position is for a virtual clinic, so all care operations happen virtually – there is no in-person experience. We focus on serving patients with chronic pain.

This role serves as the central coordinator between our internal office staff, doctors and nurses, and external patients.

Daily tasks will include:

Answering the clinic’s main phone line – patients and insurance companies, mostly
Helping patients schedule or adjust their appointments
Outreach to patients to confirm appointments
Collecting patient insurance and demographic information
Verifying patient eligibility to be seen at our practice, which may include calling insurance companies
Collecting patient payments, when applicable
Communications with doctors and nurses about their daily schedules

Special projects may include:

Assisting payroll by pulling appointment reports from our EHR or RCM software
Calling and messaging with insurance companies to aid in credentialing new providers

Skill Sets Required:

2 – 3 years customer service experience.
Minimum of 2 years experience as Medical VA.
English-speaking a must w/ minimal accent
Candidate should be a people person – comfortable and patient dealing with a wide spectrum of patient personalities
Tech-literate. This role requires using numerous software platforms. Candidate should feel comfortable working with a modern office tech stack that includes Google Workspace and Slack
Comfortable working within a fast-paced, time-sensitive environment, with strong attention to detail
Have a good and stable internet connection.
Should not have a different client at the same time of working hours since this role is quite demanding and will have meetings.
Responsive, Communicative and Proactive

Proactivity and accountability are two traits we value highly need.

We are a small team that is focused on growing the scale of our company’s reach and services. We are looking for a teammate who will not only complete the work that is asked of them, but someone who will also be looking for opportunities to move more quickly toward our goals. The right candidate will bring new ideas to the table and be able to assess which decisions they can make on their own versus which should be escalated to the Head of Operations
Accountability – with so many moving parts, we need to trust that everyone on the team understands where we’re headed and is able to do their part. When they say they’ll do something, they’ll do it – or communicate when obstacles arise

If you meet the above requirements and are excited about joining our dynamic team, please submit your resume and cover letter detailing your relevant experience to Click to view with the subject line: BH_Care Operations Associate. Please include a 1 to 3-minute introduction video highlighting your strengths and skills relevant to this role. Make sure to read the full job description. Thank you!