CEBU BASED Appointment Setter (for gym memberships)

MUST BE BASED IN CEBU (WORK FROM OUR OFFICE)

About Us:
Focucent is entering the outsourcing arena with a passion to serve Australian businesses; partnering with them to satisfy their outsourced talent requirements across a diverse range of job families. We also have a passion to find great talent and are committed to nurturing, developing and releasing people into their dream jobs and increasing their value ($) as part of the global workplace, increasingly free of national boundaries. We care about people and understand that work is only one part of our lives. Family, health, safety, fun and adventure are critically important to us all and at Focucent well-being is key to sustained growth and success.

Our founders bring a vast amount of capability and experience spanning Sales, Business Operations, Technology, Marketing and Human Resources; all of which blend to create enormous benefits for our clients and team. We are extremely excited about our future and want to share the opportunity with like-minded people prepared to scale new heights and reap the rewards set aside only for the bold and courageous. We want you to be excited about your future too!

About You:
You are fun and outgoing, with a bubbly/charming personality and a genuine love for life. You are a positive and happy person, and this shines through whenever you speak to someone on the phone. Ideally, you have an interest in health and fitness, or at least some form of movement (like dancing, hiking, etc.) and recognize that being active and healthy improves the quality of your life. You also want more than life is currently serving you and your family. You are prepared to take opportunity in both hands and invest in your future by continuing to learn and grow. You take responsibility for the quality of your work and your career. You are not found amongst the weak excuse-makers who sabotage themselves and their families by cutting corners and giving far less than they are capable of – you believe you have potential and you welcome the opportunity to be part of a team that believes in you and wants to help you succeed in life.

About the Opportunity – Appointment Setter (for gym memberships)

Purpose:
As an appointment setter for a gym in Sydney, Australia, your role is to make a quick call to prospects that register interest in joining the gym (usually via a Facebook advertisement) and schedule a time for them to go and have a look inside the gym and meet the gym trainers and staff. The gym staff will handle all sales, and answer all questions relating to the gym, the membership options, and any health & fitness related questions during the on-site appointment – you just need to call and book the appointment. All activity will be conducted through a CRM, which you will be trained on how to use, along with scripts and training for your phone calls.

Experience:
Sales/Appointment Setting/Over-The-Phone Customer Service experience with company from an English speaking country (Australia, USA, UK, etc.)

Must have exceptional English Language proficiency

Data entry and experience with CRMs

Experience in the Health and Fitness industry is not essential, but will be an advantage.

If you have no Sales/Appointment Setting/Over-The-Phone Customer Service experience, we will still consider your application if you have exceptional English AND Sound friendly and energetic on the phone AND have a passionate for health and fitness/train at the gym regularly.

Tasks:

Respond quickly by calling leads within 5 minutes of the lead generating in the CRM (you will get an email notification every time a lead is generated – approximately 10 per day currently)

Follow up with leads that did not answer the call initially

Send SMSs to stimulate a response from leads, as well as confirm appointment times (Templates and phone system provided)

Keep all Lead information up to date in the CRM

Skills and Qualifications:

Communication Skills: Strong interpersonal and communication skills to collaborate with your supervisor as well as customers/prospects.

Active/Critical Listening Skills: Pay strong attention to what is being said to you, without losing focus or becoming distracted. Ability to repeat what someone has said back to you in your own words to show that you’ve understood them

Attention to Detail: Meticulous approach in recording notes and ensuring lead information is accurate in the CRM

Organizational Skills: Ability to manage multiple tasks and deadlines effectively, maintaining order and efficiency in setting appointments.

Adaptability: Ability to flow in conversation and maintain composure when conversations go “off-script”, but still find a way to move the conversation toward the goal of setting an appointment.

Ethics and Confidentiality: Commitment to maintaining the confidentiality and privacy of sensitive customer information.

Problem-Solving: Ability to handle objections.

Resilience: Ability to handle rejection and maintain a positive attitude

Team Player: Willingness to collaborate with other team members, providing support and insights to contribute to the overall success of the organization.

Salary and Benefits

Generous salary and benefits commensurate with talent and experience!

Ongoing Support, Training & Development, and Education to level-up your skills for bigger and better opportunities in the future (if you want a career more than just a “job”)

Learn from an expert team with over 70 years combined experience, and over $200m in revenue generated through our knowledge and skills – we know what it takes to be GREAT!

Apply now and embark on an exciting career as an Appointment Setter with us!