Chat / Email Support

Company: US-based

Job Summary:
We are seeking a skilled and customer-focused Virtual Assistant (VA) to join our team as an Email Support Specialist. As a VA Email Support, you will be responsible for providing prompt and professional email assistance to our customers, ensuring their inquiries and concerns are addressed effectively. Your excellent communication skills and ability to handle multiple email conversations simultaneously will contribute to our company’s commitment to exceptional customer service.

Responsibilities:

Email Correspondence:
Respond to customer inquiries and concerns promptly and accurately via email.
Provide product information, assistance, and resolutions to customer issues.
Maintain a high level of professionalism and empathy in all customer interactions.
Follow established email templates and guidelines to ensure consistency and quality.

Problem Solving and Troubleshooting:
Identify and understand customer issues and provide appropriate solutions.
Escalate complex or unresolved issues to the relevant departments for further investigation.
Utilize available resources and knowledge base to resolve customer concerns efficiently.
Offer alternative solutions or suggestions when necessary to meet customer needs.

Customer Relationship Management:
Build and maintain positive customer relationships through effective email communication.
Address customer feedback, suggestions, and complaints with empathy and understanding.
Provide personalized and tailored responses to enhance the customer experience.
We want to make sure that you read the whole job description.
Strive to exceed customer expectations and contribute to customer satisfaction metrics.

Documentation and Reporting:
Document customer interactions, inquiries, and resolutions accurately and comprehensively.
Generate reports on customer trends, frequently asked questions, and recurring issues.
Collaborate with the team to identify areas for improvement in customer support processes.
How to apply: Go to RORNation dot com homepage, scroll down to the footer and click on the Applicant’s Registration Form.
Share customer insights and feedback with relevant departments for continuous improvement.

Qualifications:
Excellent written and verbal communication skills in English.
Proven experience in customer service, preferably in an email support role.
Strong knowledge of customer service principles and practices.
Ability to effectively manage multiple email conversations and prioritize tasks.
Empathy, patience, and the ability to remain calm under pressure.
Strong problem-solving and decision-making skills.
Proficient in using email management systems and tools.
Tech-savvy with the ability to learn new software and tools quickly.
Availability to work in a remote setup and accommodate flexible work schedules.

Note: This job description outlines the general responsibilities and qualifications for the position. The specific duties may vary based on the needs of the company.

If you are interested in this position, please submit your resume, along with a cover letter detailing your relevant experience in customer service and your availability to work remotely.