Chat Moderator – FULL TIME

The Social Media Chat Moderator plays a vital role in our team, ensuring our community guidelines are upheld and user interactions remain positive and respectful. This position involves monitoring and moderating online discussions, addressing user concerns, and maintaining a safe online environment.

Key Responsibilities
Content Moderation: Vigilantly monitor live chat sessions and user-generated content across various channels on the platform.
Policy Enforcement: Ensure all user interactions comply with our community guidelines and terms of service. Take appropriate actions such as removing, flagging, or reporting content that violates policies.
User Support: Respond to user inquiries and complaints with professionalism and in a timely manner. Provide guidance and support to users regarding community standards and platform use.
Issue Resolution: Address and resolve conflicts or disputes between users, applying sound judgment and following escalation procedures when necessary.
Feedback and Reporting: Regularly provide feedback on community trends and user experiences. Compile reports on moderation activities and notable incidents.
Collaboration: Work closely with other team members and departments, such as customer support and security, to enhance user experience and platform safety.
Skills and Qualifications
Experience: Prior experience in online moderation, community management, or a related field is preferred.
Communication: Excellent written and verbal communication skills. Ability to convey information clearly and concisely.
Judgment: Strong decision-making skills and the ability to handle sensitive situations with discretion and empathy.
Attention to Detail: Ability to monitor large volumes of content without compromising on accuracy or efficiency.
Technical Proficiency: Comfortable with digital communication tools and social media platforms.
Flexibility: Ability to adapt to shifting priorities and handle multiple tasks simultaneously.

Full-time position (40 hours per week).
Regular working hours are in 8-hour shifts, with flexibility for occasional adjustments to accommodate different time zones or specific campaign requirements.

Application Process:
If you meet the above requirements and are excited about the opportunity to work as a Social Media Manager in a dynamic and growing team, please send the following to

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Your resume or CV.
A cover letter highlighting your relevant skills and experiences.
Any portfolio or examples of your previous social media work (if available).