To apply, please fill-out this form: /31127591/f/xny17-69815/XH92IG0XY53HXZK55D
Job Overview:
We are seeking an experienced and motivated individual to join our team as a Chat Sales Team Lead, with specific expertise in Amazon sales processes and strategies. As a Chat Sales Team Lead, you will be responsible for leading and managing a team of chat sales representatives, driving sales performance, and optimizing customer engagement on the Amazon platform. This role requires strong leadership skills, a deep understanding of Amazon’s marketplace dynamics, and the ability to drive results in a fast-paced environment.
Key Responsibilities:
– Team Leadership and Management:
Lead, motivate, and coach a team of chat sales representatives to achieve individual and team sales targets.
Conduct regular performance evaluations, provide constructive feedback, and implement training programs to enhance team performance.
Foster a positive and collaborative team culture that promotes accountability, innovation, and continuous improvement.
– Amazon Sales Strategy:
Develop and implement effective sales strategies to drive revenue growth and increase market share on the Amazon platform.
Stay updated on Amazon’s policies, trends, and best practices to optimize sales performance and ensure compliance with platform guidelines.
Collaborate with cross-functional teams, including marketing, product, and operations, to execute strategic initiatives and enhance the customer experience on Amazon.
– Customer Engagement and Support:
Monitor chat interactions to ensure high-quality customer service and sales support, resolving issues promptly and efficiently.
Analyze customer feedback and sales data to identify trends, insights, and opportunities for improvement in customer engagement and conversion rates.
Implement strategies to enhance customer satisfaction, retention, and lifetime value on the Amazon platform.
– Performance Analysis and Reporting:
Track key performance metrics, such as sales conversion rates, average order value, and customer satisfaction scores, to evaluate team performance and identify areas for optimization.
Prepare and present regular reports on sales performance, trends, and actionable insights to senior management.
Qualifications:
– Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
– Proven experience (3 years) in sales leadership or management, preferably in an e-commerce or retail environment.
– Demonstrated success in driving sales performance and achieving revenue targets.
– In-depth knowledge of Amazon’s marketplace dynamics, seller tools, and sales strategies.
– Strong communication, interpersonal, and leadership skills.
– Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
– Proficiency in CRM software, chat platforms, Slack and Click-up.
– Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Interested candidates should submit their resume and cover letter outlining their relevant experience and qualifications for the position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
To apply, please fill-out this form: /31127591/f/xny17-69815/XH92IG0XY53HXZK55D
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Company: FLAPEN LIMITED
Name: HR Recruiter Ann
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