Chief Operations & Strategy Officer

INTRODUCTION

CurbCutOS (Click to view/) is a cutting-edge technology and consulting company that specializes in digital accessibility solutions. Our mission is to empower people with disabilities to live more independent lives online through innovative software and hardware products. Founded in 2019, CurbCutOS has quickly become a leader in the accessibility industry by providing unique solutions that address the specific needs of people with disabilities. With a team of highly skilled professionals dedicated to improving the lives of others, CurbCutOS is poised to make a significant impact in the world of accessibility.

Services we provide include digital accessibility compliance auditing and remediation (WCAG, ADA Title II, Section 508, EN 301 549, and AODA), website accessibility, content accessibility, document accessibility, accessibility training, accessibility program management, and more.

OUR MISSION

The “curb cut effect” describes how addressing disadvantages or exclusions experienced by one group of people creates an environment that enables everyone to participate and contribute fully. It alludes to how sidewalk ramps at intersections (curb cuts) were installed in the physical world to make infrastructure more accessible to wheelchair users and blind pedestrians crossing the street. However, the curb cut soon became a universal benefit for all, such as assisting people pushing strollers or carts, wheeling luggage, riding bicycles, and even running/walking.

In short: When we design for disabilities…we make things better for everyone.

Our mission is to achieve the same impact in the digital world that the curb cut effect caused in the physical world.

JOB OVERVIEW

We are seeking a highly organized and dedicated Chief Operations & Strategy Officer to join our team at CurbCutOS. The successful candidate will be responsible for working closely with the Chief Accessibility Officer to develop and execute the company’s Accessibility Services and Solution Suite strategy. They will play a key role in shaping the future of our products and services, and will be responsible for coordinating and managing various projects and initiatives across the organization. To ensure you have read the full job description and have attention to detail, please include the word ‘banana’ in your application. The right candidate will be the right-hand person to the Chief Accessibility Officer, providing support and guidance on all aspects of the Accessibility Services and Solution Suite strategy, and ensuring that our products and services meet the needs of our customers.

TOOLS USED

Microsoft Office, Slack, Jira, and other relevant productivity and collaboration tools.

RESPONSIBILITIES

1. Assist the Chief Accessibility Officer in developing and executing the Accessibility Services and Solution Suite strategy.
2. Assist in the development and maintenance of operational processes and procedures.
3. Conduct research and analysis to identify opportunities for growth and improvement within Accessibility Services and Solution Suite.
4. Develop and maintain project plans and timelines, and communicate progress to the Chief Accessibility Officer and other stakeholders.
5. Assist in the preparation of reports, presentations, and other materials related to Accessibility Services and Solution Suite.
6. Coordinate with cross-functional teams to ensure that projects are completed on time and within budget.
7. Manage administrative tasks, including scheduling meetings, preparing agendas, and tracking meeting minutes.
8. Act as a liaison between the Chief Accessibility Officer and other members of the organization, external partners, and clients.

QUALIFICATIONS

1. Bachelor’s degree in Business Administration, Operations Management, or related field required. Master’s degree or advanced degree preferred.
2. At least 3+ years of experience in an operations or strategy role, preferably in a SaaS company or agency.
3. Experience in project management and coordination.
4. Lean Six Sigma, SCRUM, ISO, and certifications preferred, but not required.

PERSONALITY TRAITS

1. Strong analytical skills and attention to detail.
2. Experience with process mapping tools and methodologies.
3. Excellent written and verbal communication skills
4. Ability to work collaboratively across functional areas and with all levels of the organization.
5. Ability to manage multiple projects simultaneously.
6. Ability to work effectively in a fast-paced environment.

WORKING HOURS

Full-time, ongoing role. Preferred: Available during US EST business hours. Acceptable: A 4-hour overlap with US EST business hours, either in the morning hours or the afternoon hours.

COMPENSATION

Starting range based on experience from $1,500 USD/mo to $2,000 USD/mo. Will increase over time with performance.

TRAINING

The successful candidate will undergo a thorough onboarding process that includes training on CurbCutOS’s business processes, software tools, and methodologies. The candidate will work closely with the team to get up to speed with the job responsibilities and collaborate on projects. The training process will be ongoing and tailored to the individual’s needs.

The candidate will also be eligible to receive stipends for on-the-job certification training in relevant accessibility accreditations.

STRONG APPLICANTS WILL INCLUDE:
1. Relevant work experience related to operations and strategy within an agency or SaaS company.
2. A story surrounding their interest in accessibility.
3. A non-generic cover letter and application.