Chinese Speaking Agent

Location: Work from Home
Type of Employment: Full-time
Work shift: USA Business Hours

Job Description:

OurAssistants is seeking a highly motivated and fluent Chinese-speaking individual to join our team as a Customer Support/Admin Support Agent. This role will primarily involve providing exceptional customer support to our clients, with a focus on assisting Chinese-speaking clients. Preference will be given to candidates with experience in the real estate industry, particularly those with knowledge of the operations at Kelly Williams Realty.

Responsibilities:

• Serve as the primary point of contact for Chinese-speaking clients, addressing their inquiries and concerns promptly and professionally.
• Provide administrative support to the team, including data entry, scheduling appointments, and managing paperwork.
• Assist with translation tasks, ensuring accurate communication between English-speaking and Chinese-speaking clients.
• Coordinate with agents and other team members to ensure a seamless customer experience throughout the buying or selling process.
• Utilize CRM software and other tools to maintain accurate records of client interactions and transactions.
• Collaborate with the marketing team to develop materials targeting the Chinese-speaking market.
• Stay informed about the real estate market trends and industry updates, particularly those relevant to the Chinese-speaking community.

Requirements:

• Fluency in Chinese (Mandarin and/or Cantonese) and English, with excellent verbal and written communication skills in both languages.
• Previous experience in customer support, administrative assistance, or a related field is preferred.
• Knowledge of the real estate industry, with specific experience at Kelly Williams Realty, is highly desirable.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office suite and other relevant software applications.
• Excellent interpersonal skills, with a customer-focused attitude and the ability to build rapport with clients.
• A proactive approach to problem-solving and the ability to work independently as well as part of a team.

Benefits:

• Permanent work from home
• Ongoing training and professional development opportunities
• Collaborative and supportive work environment
• Competitive salary

How to apply: (Kindly READ)

Kindly access our career page via Click to view/our-assistants to apply for the role.