Claims and Chargebacks Specialist

Job Title: Claims and Chargebacks Specialist
Job Type: Full Time
Work Hours: 9 AM – 6 PM PST
Salary: $900 – $1,300 USD per month

Essential Responsibilities and Duties:
– Manage and maintain assigned customer accounts, which include Big Box retailers
– Research and process chargebacks, returns, refunds, freight charges/fines, cost of lost or damaged goods, bad checks, and similar items
– Reconcile open invoices, chargebacks, credit memos and payments on assigned accounts
– Process and retrieve invoices, payment remittance, purchase orders, deductions, charge backs, proof of delivery, etc. via vendor portal
– Audit customer invoices against purchase orders, research/resolve discrepancies and request approvals from sales team for deductions
– Work closely with sales representatives to ensure all co-ops, marketing promos, temporary price reductions, etc. are recorded and processed timely
– Maintain and document account processes and procedures, payment terms and sales allowances
– Monitor aging accounts receivables to ensure payments are received timely and accurately applied
– Process cash receipts into ERP system and prepare required documentation
– Process daily deposits through lockbox and banking remote deposit system
– Process credit card receipts through on-line merchant account system
– Assist in monthly and annual closings
– Aid with related special projects, as required
– Backup EDI invoice processing

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
– “Big Box” retail experience a plus
– Vendor data portal experience a plus
– Experience with lockbox, remote deposit and merchant card systems
– Microsoft NAV experience a plus

Knowledge, Skills and Abilities
– General accounting/bookkeeping skills
– Attention to detail and highly accurate
– Good organizational skills
– Strong time management skills
– Communication, both oral and written, with internal and external customers at all levels
– Read and comprehend simple instructions, short correspondence, and memos
– Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
– Strong interpersonal skills and ability to work well with others in a team-oriented environment
– Strong analytical skills and proficiency in using analytics tools to draw insights and make data-driven decisions
– Excellent communication and relationship-building skills
– Highly organized and able to manage multiple projects simultaneously
– Knowledge of the Home Decor industry is a plus
– Bilingual English/Spanish is a plus

HOW TO APPLY:

Please send links to your resume and video introduction.