Cleaning Coordinator

We are a property management company that manages vacation rentals for East Tennessee property owners. Before getting into the details of the job, here are a few things you should know about our company:

1. We care about every employee equally. Whether you’ve worked with us for one year or one day, we express the same level of care to all of our employees.

2. We don’t want anyone to burn out. While we are currently growing at an exponential rate, we are always seeking ways to make our operations run more efficiently so work is easier and fun as opposed to hard and stressful.

3. We don’t want to view employees as only employees. We are friends here at Haven and we support each other not only professionally, but personally. We want to know what’s going on in your life and how we can be supportive.

4. We aim to bless. We want to bless everyone on our team in any way that we possibly can.

Job Summary:
Haven Vacation Rentals is seeking a Remote Cleaning Coordinators to join our team. The ideal candidates will be responsible for coordinating with our Cleaning Manager, cleaning vendors, and guests messaging team to ensure that our properties are clean and well-maintained.

Responsibilities:
– Coordinate scheduling requests from property owners, guests, and Haven team to cleaning vendors
– Communicate (by phone and Slack) cleaning issues raised by property owners, guests, and Haven team to cleaning vendors
– Work within the Breezeway operating system to ensure daily cleaning tasks are being completed and documented correctly
– Create maintenance tasks within the Breezeway operating system that are reported from our cleaning vendors
– Coordinate with the Haven Onboarding team for setting up correct linen plan and initial cleans for newly onboarded properties
– Coordinate with cleaners when properties are off-boarded and ensure off-boarded steps are followed and scheduled correctly
– Assist in documenting and continued development of Haven cleaning processes
– Pull weekly cleaning performance to assist Haven Cleaning manager for vendor meetings

Requirements:
– Strong communication and organizational skills
– Ability to work independently and manage multiple tasks simultaneously
– Proficiency in Microsoft Office or Google Suite
– High-speed Internet access and reliable computer
– No Airbnb or property management experience is necessary, but you must be fluent in written and spoken English. This will be one of the most important requirements for this position. (PLEASE DO NOT APPLY IF NOT FLUENT IN WRITTEN AND SPOKEN ENGLISH)

At Haven Vacation Rentals, we are dedicated to serving and blessing others, including our guests, owners, vendor partners, and employees. This fundamental value underlies every aspect of our business operations and interactions. As we continue to evolve and grow, we constantly challenge ourselves to find new and innovative ways to achieve this goal and distinguish ourselves as a company people want to work with and for.

You can expect to be working EST hours and we need you to be flexible on your availability. The shift we are currently looking to fill is from 8 am EST to 5 pm EST Monday-Friday.

Starting salary will be $700/month and will increase based on performance.

Below is a link to our application THAT YOU MUST FILL OUT. DO NOT ATTEMPT TO CONTACT WITHOUT FILLING OUT THE APPLICATION BELOW.

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