Cleaning/Housekeeping Assistant

About Us:

DRI is a government contracting company in USA that is starting a new Janitorial division. We have had success in many different verticals and we expect Janitorial to be the same. We are committed to building a rock star team to accomplish this

Job Overview:

We are seeking a dedicated and detail-oriented Virtual Assistant to join our team. This role is integral to our operations, as it supports our efforts in pricing jobs accurately, sourcing the best talent for cleaning tasks, and delivering superior customer support. The ideal candidate will have excellent communication skills, a knack for research and analysis, and a passion for providing exceptional service.

PLEASE READ THIS: We are ONLY hiring those with at least 3 years of experience in Janitorial VA experience. DO NOT APPLY if you don’t have experience.

Responsibilities:

Pricing Support: Assist in gathering and analyzing data to accurately price commercial cleaning jobs. This includes understanding client needs, researching market rates, and working with internal teams to develop competitive and fair quotes.

Talent Acquisition: Help find and onboard talented individuals or teams for cleaning assignments. Utilize various online platforms to recruit candidates, screen applications, and coordinate with the HR department for the hiring process.

Customer Support: Serve as a primary point of contact for customer inquiries via email, phone, or chat. Address concerns, provide information on services, and ensure a high level of customer satisfaction. Follow up on service feedback to continually improve our offerings.

Administrative Tasks: Perform various administrative duties such as scheduling, record-keeping, and maintaining up-to-date documentation related to pricing, recruitment, and customer interactions.

Collaboration and Reporting: Work closely with different departments to streamline processes and improve efficiency. Prepare regular reports on pricing strategies, talent acquisition efforts, and customer service metrics.

Requirements:

Proven experience as a Virtual Assistant, Administrative Assistant, or similar role, within the janitorial or commercial cleaning industry.

Strong organizational and multitasking abilities.

Excellent communication skills, both written and verbal.

Proficiency in office software (e.g., Microsoft Office Suite) and the ability to quickly learn new tools and platforms.
Ability to work independently with minimal supervision.

High school diploma or equivalent; further education or certification is a plus.

Why Join Us?

You will be getting in at the ground floor. This is only a good opportunity for someone who is already excelling in their career as a VA assistant in the Janitoral service and wants to take their income and career to the next level. Your training will be minimimal as we are hiring you to help us. We want the best.

Cleaning VA