Client Care Specialist

Club Wealth is a fast-growing company and we are looking for top Client Care Specialists for us and our subsidiaries. Our unique strategy of building people to be experts in their profession puts team members like you in a place to have a career experience that is highly unique from the rest of the marketplace. Together we are committed to creating a company of excellence, and we understand that comes from the caliber of people we hire.

We are looking for multiple candidates who are looking for their next job to be the beginning of a career and not just a short-term job.

Client care today is not just simply a matter of preferences of the client but is heavily influenced through social and cultural factors and environment. The client care specialist we are looking for must not only be fluent in written and spoken English but must be able to have spontaneous conversations regarding both the purpose of the call as well as being able to follow when the unexpected happens. (and it will happen more often than not). In addition to that they must be able to have the innate ability to both read the client’s mood and preferences but must be able to pivot the conversation at any moment to find the solutions the client does not even know they need.

This will be someone with many years experience helping set things right for clients while seamlessly guiding them to the end result which will add value to their business. The right candidate will also be well versed in the following:
*Computer savvy with a skill set to use many screens/pages at once while still remaining aware of the Helpdesk screen and phones for our client care.
*Able to Pivot often and reprioritize throughout the day
*Communicative in English on multiple platforms
*Thorough and has a great eye for detail while maintaining sense of urgency in all things
*Utilize and maintain client data regularly in a CRM
*Turn feedback into action and self-improvement

The right candidate will also have Client Care experience and knows how to uncover the needs a client does not even know they have. If you do not understand what that means this is not the job for you. If that made all the sense in the world, We want you to grow this team and ensure all our clients are taken care of!

You will need to have your own computer and a headset with a mic to be used while working from home all day. Additionally, you will need to have a fast internet connection and the ability to multitask, utilizing multiple platforms at the same time.
We have a fun, unique, and welcoming workplace culture that requires we hire those that are a fantastic culture fit.

**This job requires Strong verbal and written English skills and the ability to be self lead and stay busy at all times. If you have to rely on scripts, translation software or the like, this job is not for you and will not work out. We do not wish to waste anyone’s time and this is a high requirement and sticking point. Your speaking and understanding of the English language must be to the point of understanding slang, idioms and figures of speech to keep up in an organic fluid conversation. This includes mastery of your accent with little to display that English is not your first language.
If you are the rare gem I am speaking of, reach out to me immediately!!!**

For an interview please Email: Click to view

Our next interview will be tomorrow, Wednesday, June 19th at 2:30 pm Pacific Standard Time (West Coast of the United States) We are serious about finding the right people fast, so reach out to us immediately.
Keep in mind that the interview time will be on your Thursday, very early in the a.m. if you are in the Philippines. Please check the time difference carefully.

If hired you may be able to start with us as early as June 24th, 2024.

Good luck and we are very excited to speak with you!