Hey Guys,
Our company needs Rockstars to join our Client Care Specialist Team ! We offer Very Competitive Salary & Incentives !
Our company is based in United States. We are the largest virtual accounting firm for small businesses within the US and We love to work with Filipino talents as we make our expansion.
Your role as Client Care Specialist is relatively a Support Role who specializes more on the following:
-Works cross-functionally to ensure client issues are resolved promptly. This requires that Client Care works with every internal team cross-functionally.
-Fully understand the 1-800Accountant platform, its functionality, and best practices.
Identity and resolve client support issues.
-Assist clients in navigating our 1-800Accountant website.
-Help gather outstanding documentation and inputs from clients.
-Meet and exceed established Client Care metrics and KPIs.
-Handle escalated issues; dig in to understand and synthesize the challenge and communicate with internal teams to support an efficient resolution.
-Offer solutions to pain points related to usage and find opportunities for the company to improve our processes and tools.
What days/hours will I work?
• Monday – Friday
• 9:30 AM – 6:30 PM EST, and or Shifting Schedule
Full-time job but SEASONAL contract until End of June 2024
(Note : this may vary depending on the need of the Team )
How will I be paid?
• Paid weekly via Wise direct to your BANK
• $3.75 USD Per Hour plus a Very Promising Incentive Bonus
Requirements for the Job :
-Must have 3 or more years of recent customer service experience in the BPO industry
-must be highly organized, possess strong attention to detail and demonstrate the ability to work under pressure
-Ability to analyze information and make sound recommendations
-Ability to adjust to changing priorities
-Must demonstrate professionalism and diplomacy and be able to work with a variety of personalities
-Ability to communicate with others in a concise, productive and professional manner – both verbally and in writing
-Demonstrated ability dealing with escalated customer issues
-Strong information-gathering and troubleshooting skills
-Proficient with Microsoft, Excel and Google Suite
-Tech-savvy
-Website debugging experience preferred
– have at least 3 or more years experience in BPO (Telco Account)
– have Outstanding Work Ethics
– excellent English both Oral & Written
– have Smooth English Dialect (No local Accent can be detected)
– quick thinker with spontaneity conversing in English Language
– have a designated work space free from noise, computer with updated version & capacity , good quality of noise cancelling headset
– Internet Speed should be at least 25 mbps both for upload & download.
– can work under supervision and Tracker
Here is how you apply!
1. send resume & sample voice recording (containing your previous work experience and why are you applying for the role) to
2. Make sure to put Applying for Client Care Specialist in the email subject.
PS: Failure to follow the application instruction and the job requirements will not be considered.
APPLY FOR THIS JOB:
Company: LOUIS LAW GROUP
Name: Carcedo Recruitment
Email: