Client Care Specialist

Do you LOVE helping and being of SERVICE to clients?

Are you a natural PEOPLE Person & COMMUNITY builder?

Do you have EXCELLENT English Skills & CONFIDENT being forward facing with clients?

If so, CONGRATS you may have just found your DREAM CAREER POSITION…

The Client Care Specialist role is a key leadership position for the Company.

The Awakened School is a community who has an elevated conversation on spiritual awakening, human potential, and entrepreneurship.

The Founder, Rachael Jayne Groover is a best-selling author of three transformative books, a TEDx speaker, and an Inc5000 CEO. And she’s also taken over 13,000 women through her amazing Art of Feminine Presence training.

Click to view

If you find yourself feeling excited about the topic of personal development, spirituality and feminine empowerment … you may have just found your FOREVER HOME!!

We’re not so much into temporary hookups, nor we’ll treat you as a remedy to this “gap” (position) that we’re trying to fill. We’re in this together for the long run! So if you’re someone looking for a LONG TERM CAREER, here’s the benefits you can earn:

HMO
PTO
Internet allowance
Generator
Performance Reviews
…and a LOT more!

If you don’t want a long-term career with growth potential **please do NOT apply**

This is a FULL TIME 40 hours/ week position.

This is a long term career opportunity, with 13th month and benefits after 90 days of successful performance. In exchange we require an exclusive commitment, no outside project, clients, freelancing or P/T jobs.

Must be willing to work US hours. You have at least 2 years experience working US hours..

Compensation
Php 50 – 60,000 per month for F/T hours (based on experience)

RESPONSIBILITIES INCLUDE:
* Outreach to clients- phone, email, etc
* Help Desk Support
* Welcoming new clients into programs
* PRE & POST Event Tasks
* Outreach & engagement with clients
* FB group – announcements & reminders
* Calendar management & updates in Gcal
* Creating FAQs based on questions from the community
* Creating a “place” for everything within Gdrive
* Collaborating with solutions for efficiency

THE IDEAL CANDIDATE:
* Has EXCELLENT English & People Skills, you LOVE connecting with people!
* You are a self-starter who thrives in a team environment and is wired to “mark things off the list” and get projects completed ahead of deadlines
* Like routine and knowing what to expect each week
* Reliable and dependable to get consistent tasks done each week
* Can multi-task and manage tasks with various projects at the same time
* understand how to prioritize client requests and deliver exceptional customer service
* Fun-loving, people-person, relatable and professional.
* Driven by an insatiable DESIRE to make progress and help others.
* Demonstrate a solid typing WPM (ideally 45 wpm+)
* Excel at getting tasks done accurately and efficiently the FIRST time
* You are tech-savvy & figure out new tools without much hand-holding
* You excel at creating workflow efficiencies and using automation to save time

Experience with technology & tools:
Experienced with Project Management (ex: Asana, Trello, Monday, Clickup)
Comprehensive knowledge of Gdrive & GSuite tools
Time Doctor (or other time tracking systems)
If you have experience with CRMs like HubSpot, Active Campaign, etc that is
A PLUS (but not required)

NEXT STEPS:
If this position sounds like YOU and you’re jumping for JOY at this opportunity, follow these instructions very carefully:

Send your updated resume/CV and cover letter answering the following questions to Click to view:

What attracts YOU to this position & why are you the BEST candidate?
What are the QUALITIES that make you a great TEAM MEMBER?
How many YEARS of experience as a CLIENT CARE/ Customer Service Manager?

**This is no time to be bashful… put your best foot forward and really sell yourself.. if you don’t, no one else will 😉

Thanks and GOOD LUCK!