Client Care Support

We’re in the business of changing people’s lives. Our products are educational and change-orientated. They’re intended to help our clients get a very specific result and we’re committed to helping people get the results that matter most to them.

We deliver our products online through membership websites and through live events that we stream throughout Australia, New Zealand, and the United States.

We’re a tight, energetic team. We’re full of energy and we love getting the job done FAST so we need a very special human to join our team.

We need a full-time Client Care specialist to join our team on a rotating night shift roster to help us care for our new clients and general delivery support work.

What You’ll Do…

===Key Responsibilities===
• Actively handle a high volume of outbound care and booking calls for coaches, emails, social media page/group conversations, and requests
• Proactively initiate follow-up calls
• Effectively liaise with internal stakeholders to ensure customers’ needs are met in a timely and professional manner
• Deal with customer issues, investigate issues, and resolve them in a prompt manner
• Liaise with internal teams to resolve and deliver solutions
• Support Live Events and Training
• Proactively work to and exceed individual KPI targets

===Ideal Candidate Will Be===
• Detail-orientated. You’re also probably a little obsessive around details. You love schedules and you love getting stuff done on time.
• Customer-focused. You love, love, love talking to customers and being on the phone! You could do it all day! You have genuine empathy and want the best outcome for them
• Super-organized. You’ll need to be—because you will be working with different teams, and each has its own set of outcomes.
• Outcome-driven. Failing or missing deadlines kills you on the inside (you feel terrible when things don’t happen for you).
• Flexible and versatile. You are open to taking on different roles and responsibilities
• You want to be part of a team that wins! You love winning, you love creating, and you love producing great results.
• Making a difference matters to you. Living a life of insignificance destroys you inside. You want to play a bigger game.

===Skills and Experience===
• Must have Customer Service and night shift experience
• Strong attention to detail with demonstrated problem-solving skill
• Must have excellent written and spoken communication skills
• Faster learner who can pick up new ideas, conduct proofs of concept/value and propose a path forward
• Can juggle and gain agreement on the diverse needs and priorities of business stakeholders
• A true team player who can work well independently

** Desktop PC requirements:
– 1Ghz-2Ghz processor
– 6GB of RAM
– Virus and spyware protection software and a working firewall.
– Software programs that may be required include Microsoft Office (Microsoft Word and Excel), and/or Adobe Acrobat reader.
– Preferably Fiber internet connection- a reliable and fast internet connection is important.
– You have at least 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth for each person working from home.
– Good Audio

===Benefits & Culture===
• Work from Home
• Culture of inclusive, passionate, hardworking, and high-performing Team
• 40 hours per week, working mainly Monday to Friday on a regular shift roster with a flexible weekend schedule (starts on January 2024)
• Your monthly salary will be in AUD (competitive salary package for the right candidate)
• Your salary will be paid bi-weekly and sent directly to your bank account
• PH Legal holidays will be observed

If the description above resonates with you, send us your (1) resume and (2) a 1-minute video to Click to view and in the subject line write: YOUR NEXT CLIENT CARE SUPPORT!

Make sure to send the complete requirements and give access to links/files you submitted upon application.