Client Coordinator

We are seeking a highly motivated and customer-focused individual to join our team as a Client Coordinator. As a Client Coordinator, you will play a crucial role in providing exceptional support to our valued customers. If you have excellent communication skills, enjoy building relationships over the phone, and have a passion for delivering top-notch service, this is the perfect opportunity for you.

**Responsibilities:**

1. Serve as the primary point of contact for our clients, delivering outstanding support and addressing their needs and concerns.
2. Contact customers via phone to renew accounts and ensure their satisfaction with our services.
3. Develop and maintain strong relationships with clients, understanding their unique requirements and providing personalized assistance.
4. Collaborate closely with internal teams to ensure smooth coordination and resolution of customer inquiries and issues.
5. Document all customer interactions accurately and efficiently in our CRM system.
6. Proactively identify opportunities to upsell or cross-sell additional products or services.

**Requirements:**

1. Previous experience in a client support role, preferably with a focus on phone-based interactions.
2. Exceptional verbal and written communication skills, with a friendly and professional phone manner.
3. Ability to work effectively in a fast-paced, dynamic environment.
4. Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism.
5. Excellent organizational skills and attention to detail.
6. Flexibility to work a shifting schedule from 10 am to 8 pm CST, Tuesday through Saturday, with Sundays and Mondays off.

Do not apply here – apply at this link: (Client Coordinator – 1007)

Click to view/Extreme-Outsourcing-Interviews-632fdefae7114ddab244a1c743c57686?pvs=4

We offer a collaborative work environment that values dedication, hard work, and innovative thinking. If you are passionate about client relationships and looking for a rewarding role, we look forward to hearing from you! To apply, start the cover letter with the word ‘Envy’ and send us a copy of your resume.

**TASK**

Please record yourself reading the provided script using Vocaroo, and include the Vocaroo link in your application form. No Google Drive or other file-sharing platforms will be accepted.

**SCRIPT:**

Hello How can I assist you with renewing your account today?

I’ll guide you. Please provide your account number or primary email address

Thank you! Your account is due for renewal on [Renewal Date]. We have annual and monthly plans available. Which one would you prefer?

The annual plan is priced at [Price]. It offers great value and uninterrupted service for the year

Certainly! We accept credit cards bank transfers and online payments. What’s your preferred method?

Perfect! Please provide your credit card details number expiration date and CVV code

Thank you! Let me process your payment

All done! Your account is renewed. You’ll receive a confirmation email shortly

You’re welcome! Feel free to reach out if you need further assistance. Have a great day!

Goodbye and thank you!