Client Excellence Coordinator – Business Administrator

GrowFactor is a unique, award-winning, Chartered Accounting firm in the UK who are looking for a qualified CPA Accountant to work remotely, providing accounting services to it’s clients.

The firm has based it’s offshore team in the Philippines for the last 5 years and are looking to expand the team. Now offering you the opportunity to work from home or a remote office under direct supervision of the UK team. Save time by not having to commute to a city office.

As the Client Excellence Coordinator (CEC) you will act as the link between the clients and the accounting team to ensure all necessary documentation and paperwork have been submitted and act as the liaison for the accounting team.

You must have the energy and passion to help further your knowledge and help business owners in the UK and will be communicating directly with UK clients.

You will be responsible for ensuring jobs are completed to the deadlines, that clients have submitted their information and you will proactively communicate with clients and the team to offer status updates. You will also work on internal projects with the COO and the senior UK team who will need your help gathering information, creating spreadsheets and reviewing workflow

Time allocation: 50% client communication, 50% internal planning and business development

You will have excellent attention to detail, be willing to learn new skills quickly and be ready to collaborate on all tasks.

You are not working alone either, you will get all the training required and will be supported by the current Philippines team as well as the senior UK team.

Key activities:

Having worked with UK companies is preferred, but not required

Good English communication skills (verbal and written)

Must be able/willing to communicate with clients via email or call

Knowledgeable with the use of MS office programs

Must be amenable to working UK hours

Key attributes needed:

– A winning attitude & burning desire to succeed

– Client orientated, building a strong rapport

– Highly motivated and never quits

– Creativity

– A real team player

– Competitive to prove to yourself and to others

– Positive outlook, smiles often

– Focused and personable

– Professional with a nice disposition, showing empathy seeing from the others point of view

– Driven by performance reviews on performance, not hours worked

Other notes

– Competitive salary depending on experience

– Location: from home anywhere

– Allowance for local office space and equipment

– 20 days holiday plus PH holidays

– Learning and development allowance

– Away-days and trips for company business development and strategy

Working in a large firm can feel like you’re not adding value in the way you wish and not rewarded for your entrepreneurialism or revenue-generating ideas, these are fully encouraged and rewarded here with GrowFactor

Action: If you want to join a friendly agile team who all believe in the new hybrid model of accounting, strategic advice and tax planning, who work together as a team, socialise and all enjoy what they do, please send us your CV, with a covering letter outlining why this role appeals to you.

Report this job advert