Client Experience Assistant (Remote)

About Toast Weddings:
Toast Weddings, a company owned and operated by artists, is a rapidly growing wedding video company creating beautiful wedding films at a fair price. Toast prides itself on telling stories about people and not just capturing events. Our clients have entrusted us with capturing a pinnacle moment in their lives and we aim to tell their story with artistic integrity and attention to detail.

About the Role:
This position is to serve as an assistant to a Client Experience team member in completing tasks with a high attention to detail. An assistant will provide support by performing ad-hoc tasks, creating well-written descriptions of films/products and transferring data with a high level of detail across multiple platforms.

Responsibilities:

Write Video Descriptions:
-Complete dedicated tasks for generating Vimeo blurbs for finalized films.
-Ensure all Vimeo blurbs and tags align with the content of the Main Highlight Film, Teaser Film, and other films as needed and adhere to the specified guidelines.
-Regularly update the Vimeo/YouTube Upload Document to reflect current standards and practices.
-Add descriptor tags to each film.

Upload Films to Social Media Platforms:
-Follow training guidelines for adding films to platforms such as Vimeo and Youtube.
-Keep up to date on any changes in the process and update documentation accordingly.
Adding New Projects to Wrike:
-Insert data from HubSpot into Wrike to create a new project.
-Implement instructions written out for entering new projects, ensuring consistency.

Kiva Links:
-Create a sharable link from within Kiva and upload into the project.

Submitting Modification Requests:
-Facilitate the submission of modification requests in a timely manner, ensuring accuracy and completeness.

Timeline Drafts:
-Collaborate with team members to draft and refine project timelines.

Finalizing Films:
-Assist in the finalization process of films, adhering to specified quality standards.

Teasers and Vertical Social Media Reels (VSMRs):
-Send Teaser films and VSMRs by scheduled deadline, which requires availability on Fridays and Saturdays.

Upselling USB Post-Wedding:
-Engage in post-wedding upselling of USBs to clients via email.

Sending Tracking Numbers:
-Ensure clients receive tracking numbers promptly.

Motion Books Upsell Emails:
-Send upsell emails for Motion Books, aligning with the overall marketing strategy.

Vendor Communication:
Reach out to other vendors as needed, maintaining positive and professional relationships.

Data Management:
-Create and manage companies and contacts.
-Research and compile vendor and social media information as required and input into HubSpot projects.
-Ensure all projects have appropriate associations with the designated projects and categories.

Qualifications:
-Strong organizational, attention to detail and time-management skills.
-Proficiency in using Vimeo, YouTube, Wrike, and Hubspot is preferred.
-Excellent communication skills for vendor and client interactions both written and verbal.
-Attention to detail in creating video descriptions, managing timelines, and handling data.
-Ability to work on weekends for specific tasks.
-Familiarity with weddings and industry trends is a plus.

Compensation:

$250 USD bi-weekly
10 PTO Days
10 Holidays

This job description serves as a comprehensive guide to the responsibilities and qualifications expected of a Client Experience Assistant. Adjustments and updates may be made as necessary to adapt to evolving business needs.